Frequently Asked Questions

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Digital Products and Access

Digital Products

1. How do I increase font size in apps?

2. Where can I download the apps for SPH publications?

You can download our publication apps from the Apple App Store and Google Play Store. Please download the relevant versions for your devices.

3. Can I subscribe to the Android Smartphone edition only?

No, we do not have an Android Smartphone standalone package at the moment but our All-Digital Package includes access on web browser, smartphone (iPhone and Android) and tablet.

If you are interested to subscribe, please click here.

4. Is the app on iPhone and iPad a universal app?

No, the iPhone and iPad are two individual apps on iTunes. You will have to download the two apps separately for the appropriate devices.

5. The font size for the online story pages is too small. How can I increase it?

Press Ctrl and + at the same time to increase, or Ctrl and – to reduce for desktop users. For mobile users, please pinch in or pinch out.

Account and Access Management

1. What subscriber services can I perform online?

You will need to log in to your mySPH account before you can perform the below self-service functions. To log in, please click the “Login” link on the top right hand corner of this website.

1. Update your profile.
2. Change your subscription (for selected subscription packages).
3. Change or update your payment methods.
4. View your past invoices.
5. Request for a temporary stop/ suspend delivery of your print newspaper.
6. Log out of devices.

If you need other assistance, please email your request to circs@sph.com.sg.

2. How to change or reset my password?

If you would like to reset your mySPH password, you can do so by following these steps:

1. Click on the “Login” button on the top right hand corner of this website.
2. Click “Forgot your password?”
3. Enter your email address or other mySPH userID.
4. Click “Send email”.

You will receive an email to your email address on record with us, which will contain instructions on how to reset your password. If you would like to change the email address we use to communicate with you, please write to us at circs@sph.com.sg or call us at 6388 3838.

If you would like to change your mySPH password, you can do so by following these steps:

1. Please log in to your mySPH account by clicking on the “Login” button on the top right hand corner of this website
2. Click into “Your profile
3. Click on “Update password”

3. How to log out my devices from my account?

1. Please log in to your mySPH account by clicking “Login” on the top right corner of this website.
2. Click on “Your devices“.
3. Select the device you want to log out and click “Sign out from this device”.

4. How to access my subscription through iTunes?

To access your subscription, please log in to the App store and download the publication app using the same Apple ID used to purchase the in-app subscription.

For further assistance, please contact iTunes at 1800 692 7753.

ePaper

1. I can’t see today’s ePaper in my app.

First, check that your device is connected to the internet. Then, go to the cover page of the newspaper you wish to view on your app. Swipe left and then right over the screen. This action should trigger the refresh of the latest available ePaper.

 

https://drive.google.com/file/d/1YFBLCEdYSy6dtByfx3qFGjIkv6S6_CHx/view?usp=sharing

 

2. What time will today’s ePaper be available for download?

Publication Name Time
The Straits Times 5.15am
The Business Times 6am
Lianhe Zaobao (联合早报) 5am
Lianhe Wanbao (联合晚报) 3.30pm
Shin Min Daily News (新明日报) 3.30pm
Berita Harian 6am
Tamil Murasu 5am

Please note that the above timings serve as a guide. There may be exceptional circumstances such as insertion of breaking news which may affect e-paper availability timings.

Google Login

1. What does “Sign In with Google” do?

We’ve introduced the “Sign In with Google” feature to help readers create and sign in to their mySPH accounts quickly and conveniently. These are the benefits of using the “Sign In with Google” feature:

  • Creates a mySPH account for you if you do not have an account.
  • Signs you in automatically if you have already created a mySPH account previously.
  • Provides ability to link accounts if you already have a mySPH account and provided login IDs are the same for both mySPH and your Google account.

2. Will I be required to sign in again after registering for a “Sign In with Google” account?

No, you will be logged in automatically after signup and will not be required to enter your credentials again.

3. I’m an existing subscriber. Can I sign up again for a mySPH account using “Sign In with Google”?

Using “Sign In with Google” creates a mySPH account. If you already have a mySPH account, you will not be able to use “Sign in with Google” to create a new mySPH account with the same email address.

If you mistakenly clicked on “Sign In with Google” and used a different email address to create an account, you will end up with two separate mySPH accounts.

To log in to your original mySPH account, you will need to log out of the account you created with “Sign In with Google”, and sign in again with your original mySPH account credentials.

Subscription Matters

Buying a Subscription

1. Do I have to pay two delivery fees if I subscribe to two newspapers?

If you are delivering more than one publication to the same residential address under the same subscriber account, you will only be charged one delivery fee for that residential address and account.

2. When will my subscription start after I have purchased it?

If you have purchased your subscription through our website, your subscription will start on or around 3 working days later.

If you have purchased your subscription through our Customer Service hotline, your subscription will typically start either on the 1st or the 15th day of the upcoming month.

For subscriptions with a digital component, you will receive an email with your mySPH user ID and password within 24 hours of purchasing the subscription. Once you have received these login details, you can start using your digital subscription on the publication’s website and/or mobile app.

For subscribers who were previously paying newspaper vendors for their subscriptions and are now converting to become SPH direct subscribers, your SPH subscription will start on the 1st of the upcoming month, subject to 3 working days’ notice.

3. What time will my newspapers be delivered to me?

If you subscribe to our print newspapers, they will be delivered to you by 7.30am daily unless unless exceptional circumstances occur, such as press breakdowns or late breaking news.

For subscriptions to evening newspapers (Lianhe Wanbao and Shin Min Daily News), subscribers will receive each day’s newspaper the following morning, by 7.30am.

4. Why should I subscribe if I can read most articles online for free?

Many of the articles on our news websites and apps, including breaking news stories on developments in Singapore and the world, are free for all to access.

However, some of our best content, produced by our experienced journalists in Singapore and in our foreign bureaus, are made available only to subscribers. To unlock these Premium articles, subscribe to any of our digital packages here.

5. Will my subscription be automatically renewed?

Monthly/ Yearly Recurring Payment Arrangement:
If your subscription is on a monthly (or yearly) recurring payment arrangement, we will continue to charge you the prevailing subscription fee after your contract expires. The monthly (or annual) subscription fee will be subject to the prevailing prices of your subscription package.

If you wish to change your subscription package, please log in to your mySPH account by clicking on the Login button at the top right hand corner of this site. Once logged in, click into “Your subscriptions” to change your subscription package.

If you wish to cancel, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838. Kindly note that we require 30 days notice for all terminations.

Full Payment:
A renewal letter will be sent to you six weeks before your subscription ends. If you would like to renew your subscription, you can mail back the confirmation slip and payment details, or email us at circs@sph.com.sg.

6. Can I subscribe with a corporate account and/or office address?

To purchase a corporate subscription or arrange for newspaper delivery to an office address, please email us at circs@sph.com.sg or call our hotline at 6388 3838.

7. Can newspapers be delivered outside Singapore?

Yes, we are able to accept overseas print subscriptions but please note that there will be additional freight charges (depending on the location) and fuel surcharges (depending on the fuel rate at the time of subscription) for delivery of newspapers to an overseas address.

Please email us at circs@sph.com.sg or call our hotline at 6388 3838 for the rates depending on your location.

8. How can I pay for my subscription?

We accept payments via credit card or DBS GIRO for subscriptions made through our website.

For other methods of payment, please call our Customer Service Hotline at 6388 3838 or email us at circs@sph.com.sg for assistance.

9. What happens after my contract expires?

If your subscription is on a monthly (or yearly) recurring payment arrangement, we will continue to charge you the prevailing subscription fee after your contract expires. The monthly (or annual) subscription fee will be subject to the prevailing prices of your subscription package.

If you wish to change your subscription package, please log in to your mySPH account by clicking on the Login button at the top right hand corner of this site. Once logged in, click into “Your subscriptions” to change your subscription package.

If you wish to cancel, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838. Kindly note that we require 30 days notice for all terminations.

Changing My Subscription

1. How can I change my subscription package?

1. Click on the “Login” button at the top right corner of this website to log into your mySPH account.

2. Click on “Your subscriptions“.

3. Select the subscription you would like to replace, and click on “Change subscription package”.

4. Confirm the selected subscription and click on “Proceed”.

5. Select the new subscription you would like to subscribe to and click on “Subscribe now”.

6. Confirm your new subscription and click on “Checkout”, then proceed to complete your purchase.

Please note that you will not be able to change subscriptions that are still within a contract period.

2. I am an existing subscriber and want to add another subscription.

If you would like to subscribe to a different publication from the one you are currently subscribed to – for instance, if you are subscribed to The Straits Times and would like to buy a subscription to The Business Times – you can buy the new subscription directly on our subscription website.

If you would like to buy an additional subscription for the same publication that you are currently subscribed to – for instance, if you have a print subscription to The Straits Times and you would like to buy The Straits Times News Tablet subscription as well – you can email our Customer Service team at circs@sph.com.sg or call our hotline at 6388 3838.

3. When does my subscription contract end?

To check whether your subscription has a contract and, if so, when your contract will end, please do the following:

1. Log in to your mySPH account by clicking “Login” at the top right corner of this website.
2. Click on “Your subscriptions“.

If your subscription is on a contract, you will be able to view the contract end date.

If you would like to change your subscription after the contract has ended, you can select the relevant package and click on “Change subscription package”.

4. I am currently paying the vendor for my subscription. Can I enjoy any promotions by SPH?

To enjoy the All-Digital + Print Package, you have to subscribe directly with Singapore Press Holdings. You will continue to have the print copy delivered every morning by the same newspaper vendor. To subscribe to us directly or find out more about our latest promotions, please click here.

Your digital access will be given within 24 hours to allow you to read before the official start of your subscription. The below table illustrates when your subscription will commence:

Details Commencement Date
For applications received from 1st – 15th of current month Your newspaper delivery will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the upcoming month. For instance, if you request a conversion on January 15th, your direct subscription with SPH will take effect on February 1st.
For applications received from 16th – 31st of current month Your newspaper delivery will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the month after the upcoming month. For instance, if you request a conversion on January 16th, your direct subscription with SPH will take effect on March 1st.

5. Will there be any changes to my newspaper delivery if I switch to a direct subscription with SPH?

There is no change to your existing delivery arrangement. The same newspaper delivery vendor will deliver the print copy to you.

6. When will my subscription start if I switch from paying the vendor to paying SPH directly?

Details Commencement Date
For applications received from 1st – 15th of current month Your newspaper delivery will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the upcoming month. For instance, if you request a conversion on January 15th, your direct subscription with SPH will take effect on February 1st.
For applications received from 16th – 31st of current month Your newspaper delivery will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the month after the upcoming month. For instance, if you request a conversion on January 16th, your direct subscription with SPH will take effect on March 1st.

7. I am subscribed to the print edition on weekends only. Can I add access to the digital edition as well?

No, the only print package we offer that comes with digital access is the All-Digital + Print package. To view what packages we have at the moment, please click into the publication names here. Alternatively, you can email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838.

Managing My Subscription

1. I didn’t receive my newspaper today.

The newspaper will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occurs.

In the event that you experience any issues pertaining to delivery of newspapers (including but not limited to non-delivery of print edition of the newspaper), please alert us promptly by calling our hotline 6388 3838 or emailing to us at circs@sph.com.sg no later than two (2) days after the date of the newspaper(s) in question.

2. What subscriber services can I perform online?

You will need to log in to your mySPH account before you can perform the below self-service functions. To log in, please click the “Login” link on the top right hand corner of this website.

1. Update your profile.
2. Change your subscription (for selected subscription packages).
3. Change or update your payment methods.
4. View your past invoices.
5. Request for a temporary stop/ suspend delivery of your print newspaper.
6. Log out of devices.

If you need other assistance, please email your request to circs@sph.com.sg.

3. How to change or reset my password?

If you would like to reset your mySPH password, you can do so by following these steps:

1. Click on the “Login” button on the top right hand corner of this website.
2. Click “Forgot your password?”
3. Enter your email address or other mySPH userID.
4. Click “Send email”.

You will receive an email to your email address on record with us, which will contain instructions on how to reset your password. If you would like to change the email address we use to communicate with you, please write to us at circs@sph.com.sg or call us at 6388 3838.

If you would like to change your mySPH password, you can do so by following these steps:

1. Please log in to your mySPH account by clicking on the “Login” button on the top right hand corner of this website
2. Click into “Your profile
3. Click on “Update password”

4. When does my subscription contract end?

To check whether your subscription has a contract and, if so, when your contract will end, please do the following:

1. Log in to your mySPH account by clicking “Login” at the top right corner of this website.
2. Click on “Your subscriptions“.

If your subscription is on a contract, you will be able to view the contract end date.

If you would like to change your subscription after the contract has ended, you can select the relevant package and click on “Change subscription package”.

5. How can I change my payment method or credit card?

  1. Please log into your mySPH account by clicking on “Login” on the top right corner of this website.
  2. Click on “Your payment methods“.
  3. Select the payment method you would like to change and click on “Edit”.
  4. Select the new payment method and enter your credit card or payment details, then click to submit.

6. Will my subscription be automatically renewed?

Monthly/ Yearly Recurring Payment Arrangement:
If your subscription is on a monthly (or yearly) recurring payment arrangement, we will continue to charge you the prevailing subscription fee after your contract expires. The monthly (or annual) subscription fee will be subject to the prevailing prices of your subscription package.

If you wish to change your subscription package, please log in to your mySPH account by clicking on the Login button at the top right hand corner of this site. Once logged in, click into “Your subscriptions” to change your subscription package.

If you wish to cancel, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838. Kindly note that we require 30 days notice for all terminations.

Full Payment:
A renewal letter will be sent to you six weeks before your subscription ends. If you would like to renew your subscription, you can mail back the confirmation slip and payment details, or email us at circs@sph.com.sg.

7. Where can I view my subscription invoices?

1. Please click on “Login” on the top right corner of this website.
2. Click on “Your invoices“.

You will be able to view and download your latest invoices.

8. How to log out my devices from my account?

1. Please log in to your mySPH account by clicking “Login” on the top right corner of this website.
2. Click on “Your devices“.
3. Select the device you want to log out and click “Sign out from this device”.

9. What happens after my contract expires?

If your subscription is on a monthly (or yearly) recurring payment arrangement, we will continue to charge you the prevailing subscription fee after your contract expires. The monthly (or annual) subscription fee will be subject to the prevailing prices of your subscription package.

If you wish to change your subscription package, please log in to your mySPH account by clicking on the Login button at the top right hand corner of this site. Once logged in, click into “Your subscriptions” to change your subscription package.

If you wish to cancel, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838. Kindly note that we require 30 days notice for all terminations.

Terminating My Subscription

1. How can I terminate my subscription?

If you are not under a contract, you can cancel your subscription upon giving us 30 notice.
If you are under a contract, you can only cancel your subscription after the contract period has ended. Any cancellation during your contract period will be subjected to an early termination fee.

To terminate your subscription, please email us at circs@sph.com.sg with the following information:
Full Name
Contact Number
Address
Publication

We require 30 days notice for all cancellations. Your subscription will remain active until we receive your written notice of the termination request. We will inform you once your termination is processed and we will stop charging your account the following billing cycle.

2. Can I terminate my subscription before the contract expires?

An early termination fee will be imposed if you terminate your subscription before the expiry date of your contract. The fee imposed will be based on the amount stated in the Terms and Conditions of the promotion which you have previously subscribed to. The fee may differ depending on promotion.

3. How can I terminate my iTunes subscription?

The steps are as follows:

1) Launch the App Store

2) On the Featured page, scroll to the bottom and tap on your Apple ID

3) Tap ‘View Apple ID’, which will prompt you to log in.

4) Under Subscriptions, tap ‘Manage’.

5) Tap on your Straits Times subscription, which should say ‘Active’ on the right.

6) To turn off auto-renewal, toggle the Auto-Renewal setting to Off.

7) Tap ‘Turn Off’ in the box that pops up.

SPH Rewards

1. What is SPH Rewards?

SPH Rewards is an exclusive loyalty app for SPH direct subscribers where you can enjoy exclusive giveaways, dining, shopping and leisure perks.

2. How do I become a SPH Rewards member?

You’re automatically included as a SPH Rewards member as long as you subscribe directly with SPH to The Straits Times, Lianhe Zaobao, Lianhe Wanbao, Shin Min Daily News, The Business Times, Berita Harian or Tamil Murasu.

3. How do I access the SPH Rewards app?

Click here to download the SPH Rewards app from the Google Play Store or Apple App Store.

Simply log in with your mySPH account username and password if you have a digital subscription or create an account if you are a print-only subscriber.

For any enquiries, you may contact us at sphrewards@sph.com.sg.

Print Newspapers

Newspapers and Newsstands

1. How much do SPH newspapers cost at newsstands or retail outlets?

Title of Publication Day of Publication Price Per Copy
The Straits Times Monday – Friday, Sunday $1.10
The Straits Times Saturday $1.20
Lianhe Zaobao Monday – Sunday $1.00
The Business Times Monday – Saturday (no Sunday edition) $1.30
Berita Harian Monday – Thursday $0.60
Berita Harian Friday – Sunday $0.70
Tamil Murasu Monday – Saturday $0.60
Tamil Murasu Sunday $0.70
Lianhe Wanbao Monday – Sunday $1.00
Shin Min Daily News Monday – Sunday $1.00

 

2. Where can I buy newspapers?

You can purchase them at the following retail outlets:

  • 7-Eleven
  • Buzz Convenience Stores
  • Caltex
  • Cheers
  • Cold Storage
  • Esso
  • Giant
  • Guardian (Selected stores)
  • HaoMart
  • NTUC
  • FairPrice
  • Prime Supermarket
  • Shell (Vending machines)
  • Sheng Siong
  • Sinopec (Vending machines)
  • SPC

Vending machines island wide (http://www.sphvending.com)

The above list is non-exhaustive. Our papers can be found in major supermarkets, convenience stores and neighbourhood marts.

3. Where can I obtain a free copy of The New Paper?

The New Paper is distributed for free at most MRT stations.

If you are unable to get a physical copy of the paper, you can still read the free digital version via www.tnp.sg, or by downloading the TNP app.

For links to our digital products, please click here.

4. When in 2020 and 2021 will newspapers not be published?

Publication legend

  • ST: The Straits Times
  • ZB: Lianhe Zaobao
  • BT: The Business Times
  • BH: Berita Harian
  • TM: Tamil Murasu
  • WB: Lianhe Wanbao
  • SM: Shin Min Daily News
  • TNP: The New Paper

Non-publication days in 2020

Date Public Holiday Day Non Publication
14 Nov 2020 Deepavali Saturday TNP
15 Nov 2020 Day after Deepavali Sunday TNP/BT/TM
25 Dec 2020 Christmas Day Friday TNP/SM/WB
26 Dec 2020 Boxing Day Saturday ST/BT/BH/TM/ZB/TNP

Non-publication days in 2021

Date Public Holiday Day Non Publication
1 Jan 2021 New Year’s Day Friday TNP
11 Feb 2021 Lunar New year Eve Thursday SM/WB
12 Feb 2021 Lunar New Year (1st Day) Friday ZB/SM/WB/TNP
13 Feb 2021 Lunar New Year (2nd Day) Saturday ST/BT/BH/TM/ZB/TNP
14 Feb 2021 Lunar New Year (3rd Day) Sunday BT/TNP
2 Apr 2021 Good Friday Friday TNP
1 May 2021 Labour Day Saturday TNP
13 May 2021 Hari Raya Puasa Thursday TNP
14 May 2021 Day after Hari Raya Puasa Friday BH
26 May 2021 Vesak Day Wednesday TNP
20 Jul 2021 Hari Raya Haji Tuesday TNP
9 Aug 2021 National Day Monday TNP
4 Nov 2021 Deepavali Thursday TNP
5 Nov 2021 Day after Deepavali Friday TM
25 Dec 2021 Christmas Day Saturday TNP/SM/WB
26 Dec 2021 Boxing Day Saturday ST/BT/BH/TM/ZB/TNP

Newspaper Deliveries

1. I didn’t receive my newspaper today.

The newspaper will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occurs.

In the event that you experience any issues pertaining to delivery of newspapers (including but not limited to non-delivery of print edition of the newspaper), please alert us promptly by calling our hotline 6388 3838 or emailing to us at circs@sph.com.sg no later than two (2) days after the date of the newspaper(s) in question.

2. My papers were wet or damaged upon delivery.

We sincerely apologise for this inconvenience. Please report this delivery issue by calling our hotline at 6388 3838 or emailing us at circs@sph.com.sg. We seek to do better and will remind our delivery team to be cautious when delivering newspapers.

3. Do I have to pay two delivery fees if I subscribe to two newspapers?

If you are delivering more than one publication to the same residential address under the same subscriber account, you will only be charged one delivery fee for that residential address and account.

4. What time will my newspapers be delivered to me?

If you subscribe to our print newspapers, they will be delivered to you by 7.30am daily unless unless exceptional circumstances occur, such as press breakdowns or late breaking news.

For subscriptions to evening newspapers (Lianhe Wanbao and Shin Min Daily News), subscribers will receive each day’s newspaper the following morning, by 7.30am.

5. When will I start receiving my newspapers after subscribing?

Type Details Commencement Date
New Subscribers For subscriptions bought through our subscription website Deliveries will start 3 working days after purchase of subscription
For subscriptions bought through our Customer Service hotline Deliveries will generally start on the 1st or 15th of the following month
Vendor Subscribers For applications received from 1st – 15th of current month Deliveries will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the upcoming month. For instance, if you request a conversion on January 15th, your direct subscription with SPH will take effect on February 1st.
For applications received from 16th – 31st of current month Deliveries will not be interrupted. Your direct subscription with SPH will commence on the 1st day of the month after the upcoming month. For instance, if you request a conversion on January 16th, your direct subscription with SPH will take effect on March 1st.

6. When in 2020 and 2021 will newspapers not be published?

Publication legend

  • ST: The Straits Times
  • ZB: Lianhe Zaobao
  • BT: The Business Times
  • BH: Berita Harian
  • TM: Tamil Murasu
  • WB: Lianhe Wanbao
  • SM: Shin Min Daily News
  • TNP: The New Paper

Non-publication days in 2020

Date Public Holiday Day Non Publication
14 Nov 2020 Deepavali Saturday TNP
15 Nov 2020 Day after Deepavali Sunday TNP/BT/TM
25 Dec 2020 Christmas Day Friday TNP/SM/WB
26 Dec 2020 Boxing Day Saturday ST/BT/BH/TM/ZB/TNP

Non-publication days in 2021

Date Public Holiday Day Non Publication
1 Jan 2021 New Year’s Day Friday TNP
11 Feb 2021 Lunar New year Eve Thursday SM/WB
12 Feb 2021 Lunar New Year (1st Day) Friday ZB/SM/WB/TNP
13 Feb 2021 Lunar New Year (2nd Day) Saturday ST/BT/BH/TM/ZB/TNP
14 Feb 2021 Lunar New Year (3rd Day) Sunday BT/TNP
2 Apr 2021 Good Friday Friday TNP
1 May 2021 Labour Day Saturday TNP
13 May 2021 Hari Raya Puasa Thursday TNP
14 May 2021 Day after Hari Raya Puasa Friday BH
26 May 2021 Vesak Day Wednesday TNP
20 Jul 2021 Hari Raya Haji Tuesday TNP
9 Aug 2021 National Day Monday TNP
4 Nov 2021 Deepavali Thursday TNP
5 Nov 2021 Day after Deepavali Friday TM
25 Dec 2021 Christmas Day Saturday TNP/SM/WB
26 Dec 2021 Boxing Day Saturday ST/BT/BH/TM/ZB/TNP

7. Why should I unlatch my letterbox for newspaper delivery?

Thank you for subscribing to our SPH publications, and for your support throughout the recent circuit breaker period when some of our newspaper deliveries were disrupted.

While the circuit breaker has ended, Covid-19 has left a permanent effect on our delivery workforce. Our newspaper vendors have been severely affected by manpower shortages as some of their workers have become permanently unavailable after the pandemic. We have also experienced difficulties hiring a sufficient number of local workers to replace them. This means that delivering the newspaper to your doorstep in a timely manner has become increasingly unfeasible.

In order to keep delivery fees affordable for our subscribers, we would like to seek your understanding to allow our vendors to continue delivering the newspapers to letterboxes instead of doorsteps. This will enable us to maintain the current delivery charges despite our smaller workforce. We will continue our practice of passing on these delivery charges wholly to our vendors and their workers.

We will be converting newspaper deliveries to letterboxes in phases, with different areas scheduled to be converted progressively throughout the rest of this year. If you haven’t already done so, we seek your assistance to unlatch the flap of your letterbox in order to facilitate the delivery once you receive notification from us that your area will be converting to letterbox delivery.

8. Why do I receive my newspapers in my letterbox on some days and at my doorstep on other days?

If your newspaper is usually delivered to your letterbox but appears on your doorstep on some days, it could be that the vendor was not able to deliver the newspaper to your letterbox on those days. Please ensure that your letterbox is unlatched fully so that our delivery team can successfully slot the newspapers in. Please also clear your letterbox on a daily basis so that the postman can deliver your mail to your letterbox as well.

If we are unable to deliver the newspaper to your letterbox three times in a row, we will temporarily stop your subscription in order to avoid charging you for newspapers that we could not deliver. Please call our hotline at 6388 3838 or email us at circs@sph.com.sg to resume your subscription.

Delivery Suspension / Temporary Stops

1. What is a delivery suspension / temporary stop request?

Delivery suspension / temporary stop is a service SPH provides to temporarily suspend the delivery of newspapers for subscribers when they are overseas, on holiday or moving house.

2. How to suspend my newspaper delivery (temporary stop)?

To suspend delivery of your newspapers for a short period of time (temporary stop), please log in to your mySPH account by clicking on the Login button at the top right hand corner of this site.

  1. Once logged in, click on your username at the same top right hand corner, a dropdown menu will appear.
  2. Click on “Suspend delivery” .
  3. Click on the “Submit a request” button.
  4. Select the relevant subscription, enter the start and end dates of your delivery suspension, and click on the “Update” button.

Please note that only individual home subscribers are eligible for this service, and terms and conditions apply.

Delivery suspension requests must be for a minimum of 3 consecutive days and can be up to a maximum of 30 days each calendar year.

For request(s) beyond 30 days, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838.

3. Can I request for a delivery suspension?

Delivery suspension service is available for home (non-corporate) subscribers who receive the print edition of our publications.

4. How much notice is needed to suspend delivery?

Delivery suspension requests require 3 clear working days to process.

For example, if you requested on a Thursday, the earliest start date for your suspension would be the following Wednesday (Friday, Monday and Tuesday are the 3 clear working days assuming no public holidays in between).

5. How long can I suspend my newspaper delivery?

Delivery suspension requests must meet a minimum of 3 consecutive days and up to a maximum of 30 days a year.

For request(s) beyond 30 days, please email us at circs@sph.com.sg or call our Customer Service Hotline at 6388 3838.

6. Are there refunds for delivery suspensions?

For All-In-One and All-Digital + Print subscribers, there will be no refund or credit as our subscribers are able to access the publications on digital platforms.

For Print Only – Non Daily package (e.g. newspapers are delivered from Monday to Friday), there will be no refund or credit for delivery suspension.

For Print Only – Daily package** (e.g. newspapers are delivered daily from Monday to Sunday), Credit/ refund will be given for delivery suspension requests that are 8 issues and above. However, credit/refund will be subjected to a cap of 30 issues per calendar year (inclusive of all requests)

Please be informed that if your delivery suspension duration is between 3-7 issues, there will be no credit or refund.

Following is a table to illustrate refund or credit scenario for different packages:

Delivery Suspension Duration Per Request Print Only All-In-One Package
All-Digital + Print Package
Daily Package Non Daily Package
3 Days (3 issues) Not Applicable Not Applicable Not Applicable
7 Days (7 issues) Not Applicable Not Applicable Not Applicable
8 Days (8 issues) Refund / Credit Refund / Credit** Not Applicable
30 Days (30 issues) Refund / Credit Refund / Credit** Not Applicable

 

** The Business Times (Monday to Saturday) is classified as a daily publication, even though there is no publication on Sunday.

Note: Refund or credit period per calendar year is subject to a cap of 30 issues (accumulative).
Where refund or credit is not applicable, the print edition of the publications will be donated to
charity organisations.

News Tablet

General News Tablet Enquiries

1. What is a News Tablet?

Enjoy the same reading experience as your traditional print paper in a convenient digital format, delivered to you daily on the Samsung tablet.

Please click here to find out more about our News Tablet packages and promotions.

2. Can I read all my subscriptions on my News Tablet?

The SPHTab app is a standalone product that is separate from the other print and digital news packages. If you have purchased the News Tablet package for The Straits Times, you will only be able to access The Straits Times within the SPHTab app. To access other publications within the SPHTab app, you can purchase a top-up package available within the app.

3. How do I auto-download each day’s ePaper?

The auto-download feature can be enabled in Settings. Once you have enabled the feature, the automatic downloads for the ePaper will start the following day. To ensure the downloads are successful, your device must be connected to the Internet when the ePapers are refreshed, which is usually around 4-6am for the morning newspapers and 3-4pm for the evening newspapers.

You can also manually trigger the download of the latest ePaper by clicking the ‘download’ button.

4. How do I delete downloaded ePapers?

1. To view saved copies of the ePaper, swipe up from the bottom of your tablet to call up the Drawer.

2. You can selectively delete issues by clicking on the “Remove” button under each.

3. You can clear all downloaded issues by clicking on the ‘CLEAR ALL DOWNLOADS’ button. This will also delete the current day’s edition.

5. Why does SPHTab need to access my storage?

SPHTab saves the ePaper in the storage when you read each the ePaper for the first time, and allows the SPHTab app to use this data next time for quicker ePaper load times.

Each copy of the ePaper in the SD card will be auto-deleted after 14 days.

6. How do I use the Blue Light Filter to protect my eyes?

Samsung Tablet A has a Blue Light Filter feature which makes reading more comfortable. To turn this on, go to System Settings on your tablet → Display → Blue Light Filter.

7. How do I update my SPHTab app to the latest version?

If you miss the SPHTab push update, you can request the update this way:

1. Open the System Settings page, and click on the ‘Search’ icon.

https://drive.google.com/file/d/1wgLc5EUB666ifdxoPQRwXnkZeLTOmH4z/view?usp=sharing

 

2. Search for and click on ‘Knox Configure’. You will be directed to “Software Information”.

https://drive.google.com/file/d/1bDLtICN9UV4pwV0tMmqdwbSgKXmhXhku/view?usp=sharing

 

3. On the “Software Information” page, click on “Knox Configure”.

https://drive.google.com/file/d/1Fx5konW1oUcGkPecF_hxR0r5rniWND8O/view?usp=sharing

 

4, On the “KNOX CONFIGURE” page, click on “Apply latest profile” and confirm by clicking “Apply” when prompted.

https://drive.google.com/file/d/1CP92n87zSVkPerSV7Pur7n6S4rolLZzn/view?usp=sharing

 

8. Can I use my SPHTab App without Wi-Fi?

You will need an internet connection to download the ePaper, but downloaded epapers can be read offline.

News Tablet Troubleshooting

1. I can’t load the ePaper on my News Tablet.

Please do the following:

1. Open Settings app on the tablet

2. Click Apps

3. Click SPHtab from list of app

4. Click “Storage”

5. Click “Clear data” and “Clear cache”

6. Reopen the SPHTab app again and click into the ePaper to view.

If you are unable to access the SPHTab app, kindly call our Customer Service Hotline at 6388 3838 and we will assist you.

2. I denied file permissions but now I want to allow them.

1. Go to “Settings” in your device and click “Apps”.

https://drive.google.com/file/d/19PT_L6PvSiUHst91xU-pMG1S-UUujN99/view?usp=sharing

2. Search for “SPHTab” and click on it.

https://drive.google.com/file/d/1-xSwrKJltof40HWSlK_EoCHV608RBjEE/view?usp=sharing

3. Click “Permissions” and check if you can enable permissions. If you can enable permissions (select “ON”), perform steps 4 to 7. If you cannot enable permissions (cannot select “ON”), perform steps 8 to 13.

4. Select “ON” for all permissions listed.

https://drive.google.com/file/d/1z61CdrWoXcinlPSgSKAULzJoYdg75E4Z/view?usp=sharing

5. Open the SPHTab app and the “permission denied” dialog should have disappeared.

6. Try to download one newspaper while connected to the Internet.

7. If the app starts downloading the newspaper, you have succeeded in allowing file permissions.

 

If the above does not work, please follow these steps:

1. Go back to “Settings” on your device and click on “General Management”.

2. Click “Reset” and choose “Factory data reset”.

https://drive.google.com/file/d/1laoQ7DSbyd9B7_eL8rkg-7BVsee2jVT_/view?usp=sharing

3. Ensure that all your important information stored on your device is backed up, then click the “Reset” button. IMPORTANT: This will erase all data from your tablet.

https://drive.google.com/file/d/1F700zNi03l_PGDsNwUEUL7lMcK8W8l3t/view?usp=sharing

4. After reset and set up device again, you can login SPHTab app and click allow at permission request

5. Try to download one newspaper with internet connection

6. If the epaper starts to download, it means it has been successful and you have allowed the permission.

If you are still unable to access the SPHTab app, kindly call our Customer Service Hotline at 6388 3838 and we will assist you.

3. My SPHTab app keeps crashing.

This could be due to insufficient internal storage space. Please check your device storage and free up some space if possible. Otherwise, please follow the next instructions to clear the data stored within the SPHTab app:

Important: These steps will delete all downloaded issues of the ePaper from your tablet. Articles saved separately in the device storage will not be affected.

1. Note down in a separate place your USER ID.

2. In the SPHTab app, open “Settings”.

3. Go to “System Settings” and search for “SPHTab”.

https://drive.google.com/file/d/1C86RPhJk3HpK5kkrU5g7SYTuqehmi7XP/view?usp=sharing

 

4. Under the “SPHTab” option, click on “App Info”.

 https://drive.google.com/file/d/1SOOfNnwxI3uRDI5pSYqD53PxJDSh_Sh0/view?usp=sharing

5. Click “Storage” and then, “Clear Data”.

https://drive.google.com/file/d/1HJ3VSUcdjH2TnCV626MDpRhkkFQHQASE/view?usp=sharing

https://drive.google.com/file/d/1VaV4IIb1v45rk61lRVQM2v8PPlGIPkDi/view?usp=sharing

6. Reopen the SPHTab app and try again.

If you are still unable to access the SPHTab app, kindly call our Customer Service Hotline at 6388 3838 and we will assist you.

Publications and Products

The Straits Times

1. How much does The Straits Times cost?

Newsstand^ Price
Mon – Fri, Sun $1.10
Sat $1.20
Subscription Package^ Price
News Tablet $24.90
Basic Digital $14.90
All-Digital $29.90
All-Digital + Print (Previously All-in-One) $29.90*
^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.
* The price indicated is not inclusive of delivery fee.
Note:

○ All-Digital + Print refers to family access to print and all digital platforms (online, smartphone and tablet)

○ All-Digital refers to family access to all digital platforms (online, smartphone and tablet)

○ Basic-Digital refers to individual access to all digital platforms (online, smartphone and tablet)

2. Where are the ST Classifieds and Recruit sections online?

StraitsTimes.com does not carry these two sections. You may wish to visit www.stjobs.sg and www.stclassifieds.sg separately.

3. How do I read the full story on StraitsTimes.com?

You might have noticed the “FOR SUBSCRIBERS” tag on some of the articles found on The Straits Times website or mobile app. Many stories, including breaking news stories on developments in Singapore and the world, are free for all to access. However, some of our best content, produced by our experienced journalists in Singapore and around the world, will be available only to subscribers.

To unlock “FOR SUBSCRIBERS” articles, subscribe to any of our digital packages here.

4. Where can I find old Straits Times articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

5. How many digital accesses do I get with my ST subscription?

Package/Accesses

News Tablet
$24.90/mth

ST AIO
$29.90*/mth
ST All-Digital
$29.90/mth
ST Basic-Digital
$14.90/mth
Print Paper
ST e-paper
Web Access 1 1 1 1
App Access 1 4 4 2
ST News Tablet Access 1

Please note the above is only applicable to home/ individual subscribers and not corporate subscribers.
*Not inclusive of delivery fee

ST175: Revamped App and Web View

1. How can I share articles on the new The Straits Times app?

Long tap to share is no longer supported in new apps. We’ve made e-paper sharing more apparent.

2. How do I enable dark mode for The Straits Times app?

The dark-mode is enabled at device level (not App level). 

iOS 13 & above: 

  • Tap on the Settings app
  • Scroll down and tap on “Display & Brightness”
  • Select “Dark Mode”

Android 10 & above: 

  • Open the Settings app
  • Click “Display,” then toggle “Dark theme” on

3. How do I increase font size in apps?

4. How to change the voice for the TTS (text-to-speech) feature?

For Android 

  1. Go to device Settings > Accessibility > Text-to-speech output (this may be different or not available on some Android devices). 
  2. Select the system voice you want and the ST app will use that voice. Note that this only works with English language voices.

For iOS

  1. Changing TTS voice is not available now; the ST app now defaults to UK male voice.

5. I can’t find the print edition page and old editions in app or website

The print edition page has been removed.

To get the latest top headlines today, go to the homepage, or section pages eg.
https://www.straitstimes.com/singapore
https://www.straitstimes.com/asia
https://www.straitstimes.com/life

[For subscribers] To get the print experience, please try our e-paper/pdf. A 14-day archive is also available in the e-paper/pdf section.

6. What happens to my bookmarks from the old ST app when I update to the new ST app?

New apps, when they start up, will automatically import bookmarks set by user in the old app. 

User does not need to do anything to transfer bookmarks from old to new apps.

Give the new app time to import – if there are a lot of bookmarks, the installation process will take longer.

7. Why can’t I update my The Straits Times app?

The Straits Times app currently supports iOS11, Android 6 and newer versions.
Please kindly update your operating system to at least iOS11 or Android 6 in order to enjoy the latest The Straits Times app.

If you are holding on to an older device that is unable to support iOS11 or Android 6, the old The Straits Times app will still continue to work on your device until early 2021.

Lianhe Zaobao

1. How much does Lianhe Zaobao cost?

Newsstand^ Price
Mon – Sun $1.00
Subscription Package^ Price
News Tablet $19.90
Print Only $24.90*
All-in-One (Including print) $26.90*
All Digital $29.90
^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.
* The price indicated is not inclusive of delivery fee.
Note:
○ All-in-One refers to access to print and all digital platforms (online, smartphone and tablet).
○ All-Digital refers to access to all digital platforms (online, smartphone and tablet)

2. How do I read the full story on Zaobao.com?

You might have noticed the “订户” (Subscriber) tag on some of the articles found on Zaobao website or mobile app. Many stories, including breaking news stories on developments in Singapore and the world, are free for all to access. However, some of our best content, produced by our experienced journalists in Singapore and around the world, will be available only to subscribers.

To unlock subscriber only articles on Zaobao.com, subscribe to any of our digital packages here.

3. Where can I find old Lianhe Zaobao articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. How many digital accesses do I get with my ZB subscription?

 

Package/

Accesses

News Tablet

平板电子报配套 

$19.90/mth

Print Only

早报印刷版

$24.90*/mth

ZB All-in-One

早报多合一综合配套

$26.90*/mth

Chinese 3-in-1

早晚全新数码配套

$29.90/mth

Print Paper

ZB e-paper

Web Access

1

1

1

App Access

1

4

6

ZB News Tablet Access

1

The Business Times

1. How much does The Business Times cost?

Newsstand^

Price

Mon – Sat

$1.30

Subscription Package^

Price

News Tablet

$39.90(S6LiteLTE)/ $29.90(TabAWifi)

All Digital

$32.90

All-Digital + Print

$32.90*

^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.

* The price indicated is not inclusive of delivery fee.

Note:

○ All-Digital + Print refers to family access to print and all digital platforms (online, smartphone and tablet)
○ All-Digital refers to family access to all digital platforms (online, smartphone and tablet)

2. How do I read the full story on BusinessTimes.com.sg?

Some breaking news stories on BusinessTimes.com.sg are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 2-week archive.

To subscribe, please click here.

3. Where can I find old Business Times articles?

For stories published less than 7 days ago, visit www.businesstimes.com.sg/todays-paper. Under print archive, select which day’s news you want to view. If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. How many digital accesses do I get with my BT subscription?

 

Package/

Accesses

News Tablet 

$39.90/mth

Tab S6 Lite (LTE)

News Tablet 

$29.90/mth

Tab A Wifi

All-Digital + Print 

$32.90*/mth

All-Digital 

$32.90/mth

Personal Edition
$9.90/mth

Print Paper

BT e-Paper

Web Access

1

1

1

1

1

App Access

1

1

4

4

1

BT News Tablet Access

1

1

Please note the above is only applicable to home/ individual subscribers and not corporate subscribers.
*Not inclusive of delivery fee

Berita Harian

1. How much does Berita Harian cost?

Newsstand^

Price

Mon – Thurs

$0.60

Fri – Sun

$0.70

Subscription Package^

Price

News Tablet

$19.90

Print Only

$15.90*

All-in-One (Including print)

$18.99*

All Digital

$19.90

^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.

* The price indicated is not inclusive of delivery fee.

Note:

○ All-in-One refers to family access to print and all digital platforms (online, smartphone and tablet)
○ All-Digital refers to family access to all digital platforms (online, smartphone and tablet)

2. How do I read the full story on beritaharian.sg?

Some breaking news stories on beritaharian.sg are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 2-week archive.

To subscribe, please click here.

3. Where can I find old Berita Harian articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. How many digital accesses do I get with my BH subscription?

 

Package/

Accesses

News Tablet
$19.90/mth

All-Digital
$19.90/mth

All-Digital+
Print (AIO)
$18.99*/mth

Print
$15.90*/mth

Print Paper

BH e-Paper

Web Access

1

1

1

App Access

1

6

4

BH News Tablet Access

1

Please note the above is only applicable to home/ individual subscribers and not corporate subscribers.
*Not inclusive of delivery fee

Tamil Murasu

1. How much does Tamil Murasu cost?

Newsstand^ Price
Mon – Sat $0.60
Sun $0.70

Subscription Package^

Price

News Tablet

$29.90

Print Only

$17.90*

All-in-One (Including print)

$17.90*

All Digital (Special promo)

$3.90 (U.P. $22.90)

^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.

* The price indicated is not inclusive of delivery fee.

Note:

○ All-in-One refers to family access to print and all digital platforms (online, smartphone and tablet)
○ All-Digital refers to family access to all digital platforms (online, smartphone and tablet)

2. How do I read the full story on tamilmurasu.com.sg?

Some breaking news stories on tamilmurasu.com.sg are truncated. To read the full story, you have to be a subscriber. Subscription gives you access to full stories in print and online, as well as access to our 2-week archive.

To subscribe, please click here.

3. Where can I find old Tamil Murasu articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. How many digital accesses do I get with my TM subscription?

Package/ Accesses

News Tablet
$29.90/mth

All-Digital
$3.90 /mth
(U.P. $22.90)

All-Digital+
Print (AIO)
$17.90*/mth

Print
$17.90*/mth

Print Paper

TM e-Paper

Web Access

1

1

1

App Access

1

6

4

TM News Tablet Access

1

Please note the above is only applicable to home/ individual subscribers and not corporate subscribers.
*Not inclusive of delivery fee

Lianhe Wanbao

1. How much does Lianhe Wanbao cost?

Newsstand^

Price

Mon – Sun

$1.00

Subscription Package^

Price

News Tablet

$19.90

Print Only#

$24.90*

All-in-One (Including print#)

$26.90*

All Digital

$29.90

^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.

* The price indicated is not inclusive of delivery fee.

# Lianhe Wanbao print edition will be delivered to you by 7:30am the following day.

Note:

○ Lianhe Wanbao All-in-One refers to access to print and the PDF version only.
○ All-Digital refers to access to Zaobao, Wanbao and Shin Min across all digital platforms (zaobao.sg, smartphone and tablet).

2. How do I read the full story on Zaobao.com?

You might have noticed the “订户” (Subscriber) tag on some of the articles found on Zaobao website or mobile app. Many stories, including breaking news stories on developments in Singapore and the world, are free for all to access. However, some of our best content, produced by our experienced journalists in Singapore and around the world, will be available only to subscribers.

To unlock subscriber only articles on Zaobao.com, subscribe to any of our digital packages here.

3. Where can I find old Lianhe Wanbao articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. Is there a digital subscription for Lianhe Wanbao or Shin Min Daily News?

No, we do not have one-digital package at the moment but there is a Chinese 3-in-1 All-Digital(早晚全新数码配套) package to access Zaobao, Wanbao and Shin Min across all digital platforms (zaobao.sg, smartphone and tablet).

To subscribe to this package, please click here.

Shin Min Daily News

1. How much does Shin Min Daily News cost?

Newsstand^ Price
Mon – Sun $1.00
Subscription Package^ Price
News Tablet $19.90
Print Only# $24.90*
All-in-One (Including print#) $26.90*
All Digital $29.90
^ Newsstand price indicated is based on per copy rates, whereas Subscription Package Prices are based on monthly rates.
* The price indicated is not inclusive of delivery fee.
# Shin Min Daily News print edition will be delivered to you by 7:30am the following day.
Note:

○ Shin Min Daily News All-in-One refers to access to print and the PDF version only.
○ All-Digital refers to access to Zaobao, Wanbao and Shin Min across all digital platforms (zaobao.sg, smartphone and tablet).

2. How do I read the full story on Zaobao.com?

You might have noticed the “订户” (Subscriber) tag on some of the articles found on Zaobao website or mobile app. Many stories, including breaking news stories on developments in Singapore and the world, are free for all to access. However, some of our best content, produced by our experienced journalists in Singapore and around the world, will be available only to subscribers.

To unlock subscriber only articles on Zaobao.com, subscribe to any of our digital packages here.

3. Where can I find old Shin Min Daily News articles?

If the story you are searching for was published more than 7 days ago, please visit Newslink for assistance: www.newslink.sg

4. Is there a digital subscription for Lianhe Wanbao or Shin Min Daily News?

No, we do not have one-digital package at the moment but there is a Chinese 3-in-1 All-Digital(早晚全新数码配套) package to access Zaobao, Wanbao and Shin Min across all digital platforms (zaobao.sg, smartphone and tablet).

To subscribe to this package, please click here.

Student Publications

General

1. What student publication packages can I buy and what are their prices?

You may find the details of available student publication packages here.

2. Can I subscribe to The Straits Times Little Red Dot or Berita Harian Gen G?

You may subscribe for these school publications (For example, The Straits Times Little Red Dot, Berita Harian Gen G etc) through your school. Please kindly contact your school for more information or email cirschool@sph.com.sg.

3. What is the subscription period for student publications?

The minimum subscription period for each student publication is 1 year.

To find out what student publications are available for subscription, please click here.

The Straits Times IN

1. What is Straits Times IN?

The Straits Times IN (ST IN) is an award-winning magazine that is aimed at secondary school students and teachers. Published on Mondays during the school term, it contains local and global news round-ups, youth-themed feature articles as well as news-based English Language (EL) and Character and Citizenship Education (CCE) learning activities.

To subscribe to ST IN, please click here.

2. How is ST IN beneficial for students?

The ST IN articles contain vital current affairs information that will come in very useful for their essay writing and oral communication spoken interaction section. The EL and CCE learning activities are also useful in honing language skills, 21st century life skills and values.

To subscribe to ST IN, please click here.

3. What will I get with an ST IN (mobile edition) subscription?

You will get a year’s access to the ST IN mobile app, which includes 25 issues of ST IN magazine and 25 Monday issues of The Straits Times broadsheet. Within the subscription period, home subscribers can also access back issues of ST IN and their corresponding ST issues that were published since Jan 2018.

To subscribe to ST IN, please click here.

4. Can I purchase individual issues of ST IN (mobile edition)?

This feature is not available at the moment. The minimum subscription period is 1 year (comprising 25 issues of ST IN and ST and access to all back issues since Jan 2018).

5. Must I be connected to the Internet to read magazine issues in the ST IN app?

Users can opt to download magazine issues onto their devices using their home, school or office WiFi network so that they can read them offline on the go.

6. What are the advantages of the mobile edition of ST IN?

The app allows users to copy text and images out of articles for use in their classroom research as well as school projects. A search function allows users to look for specific keywords within articles. Some articles also have multimedia resources that can be accessed by clicking on the links from the app. There is also a new annotation feature that allows users to highlight, mark up text, add pictures and more.

To subscribe to ST IN, please click here.

7. What devices can be used for the ST IN mobile app?

The ST IN mobile app is compatible with iPhones running iOS versions 9.3 and up to the latest iOS 13.1.3 and Android handsets and tablet devices running Android 8.0 and up to the latest 10.0 (Android Q) iPad users can download and run the app as an “iPhone” app using the 2x mode (similar to Instagram).

Chinese Student Publication

1. What is zbCOMMA, Thumbs Up, Thumbs Up Junior, and Thumbs Up Little Junior?

zbCOMMA is a bi-weekly Chinese student publication for secondary school students, providing them with rich news resources and materials related to daily lives.Thought- provoking questions are included with some articles to encourage students to think independently.

Thumbs Up is a bi-weekly Chinese student publication for Primary 4 to 6 students. To develop students’ interest in general knowledge and Chinese language, news articles are broken down into bite-sized reports. The publication also included activities to train oral/composition skills and assessments aligned to the MOE curriculum.

Thumbs Up Junior is a bi-weekly student publication for Primary 1 to 3 students. It features stories and general knowledge content aligned to the MOE curriculum. The stories are presented using pictures and infographics for easy understanding. With engaging visuals and activities, it makes learning Chinese, a fun and enjoyable lively experience.

Thumbs Up Little Junior is a Chinese publication targeted at pre-school children. It uses engaging stories and colourful graphics to encourage children to pick up reading habits from a young age. It is published bi-weekly and is open for home and school subscriptions. This publication is also supported by the Lee Kuan Yew Fund for Bilingualism.

To subscribe to these student publications, please click here.

2. What is ZBSchools.sg?

ZBSchools.sg is a learning portal with updated news articles, videos as well a 3-year assessment archive with questions designed by MOE teachers. Built on a robust adaptive learning system, subscribers will have their reading ability assessed upon first login and subsequently will be recommended articles tailored to their reading ability. The portal is also equipped with learning tools such as text-to-speech (articles can be read out to readers) and “hanyu pinyin”. The various student publications can also be downloaded from the portal in pdf form.

To subscribe please click here.

3. What do the Thumbs Up Oral Examination Guidebook and zbCOMMA Oral Examination Guidebook contain?

Thumbs Up Oral Examination Guidebook helps Upper Primary students prepare for the PSLE Oral Examinations.

zbCOMMA Oral Examination Guidebook helps Upper Secondary students prepare for the O Levels Oral Examinations.

Both subscriptions include access to a portal with oral videos and a book with suggested answers and guiding questions, contributed by experienced MOE Chinese Language teachers. The themes are closely related to issues that students will encounter in their daily life.

4. How can students benefit from subscribing to Chinese student publications?

Our student publications make reading Chinese an enjoyable experience. Students with different Chinese language abilities will be able to find the right publication suitable for their needs and improve their Chinese through reading more.

Emphasis is also given to presenting the news articles through lively and interesting layouts. Illustrations and comics are used to help student readers grasp concepts better. Questions designed for different academic levels also assist to hone student critical thinking skills and train fundamental competence in areas such as composition and oral.

To subscribe, please click here.

5. How can students benefit from subscribing to ZBSchools.sg?

ZBSchools.sg offers subscribers a convenient platform to access quality educational resources such as articles and videos anytime and anywhere. The adaptive learning system recommends articles suitable for varying Chinese language abilities, providing them with a personalised service.

User-friendly functions such as auto-segmentation, text-to-speech and displaying hanyu pinyin in articles helps subscribers to learn independently. The portal also has a gamification element in place to encourage reading habits.

For more information on subscribing to our student publications, please click here.

6. How can students benefit from subscribing to the Oral Examination guidebooks?

The Oral Examination guidebooks familiarize students with the format of the oral exams and provide useful tips to help them structure their answers better. Helping words provided for the different themes can also be replicated across similar topics.

To purchase the oral book, please click here.

7. How can I access ZBSchools.sg?

You can access ZBSchools.sg on electronic devices such as mobile phones, tablets and laptops with an internet connection. If you have subscribed, please login using mySPH userid and password.

Covid-19 Updates

1. What precautions has SPH taken for Covid-19?

We have stepped up precautionary measures, including distributing masks to all our newspaper vendors and ensuring that newspaper production facilities are cleaned daily. Temperature checks, health and travel declarations, and stay-home requirements have also been imposed where necessary. All prize collections and large-scale events have been suspended for the time being.

2. Why should I unlatch my letterbox for newspaper delivery?

Thank you for subscribing to our SPH publications, and for your support throughout the recent circuit breaker period when some of our newspaper deliveries were disrupted.

While the circuit breaker has ended, Covid-19 has left a permanent effect on our delivery workforce. Our newspaper vendors have been severely affected by manpower shortages as some of their workers have become permanently unavailable after the pandemic. We have also experienced difficulties hiring a sufficient number of local workers to replace them. This means that delivering the newspaper to your doorstep in a timely manner has become increasingly unfeasible.

In order to keep delivery fees affordable for our subscribers, we would like to seek your understanding to allow our vendors to continue delivering the newspapers to letterboxes instead of doorsteps. This will enable us to maintain the current delivery charges despite our smaller workforce. We will continue our practice of passing on these delivery charges wholly to our vendors and their workers.

We will be converting newspaper deliveries to letterboxes in phases, with different areas scheduled to be converted progressively throughout the rest of this year. If you haven’t already done so, we seek your assistance to unlatch the flap of your letterbox in order to facilitate the delivery once you receive notification from us that your area will be converting to letterbox delivery.

3. Why do I receive my newspapers in my letterbox on some days and at my doorstep on other days?

If your newspaper is usually delivered to your letterbox but appears on your doorstep on some days, it could be that the vendor was not able to deliver the newspaper to your letterbox on those days. Please ensure that your letterbox is unlatched fully so that our delivery team can successfully slot the newspapers in. Please also clear your letterbox on a daily basis so that the postman can deliver your mail to your letterbox as well.

If we are unable to deliver the newspaper to your letterbox three times in a row, we will temporarily stop your subscription in order to avoid charging you for newspapers that we could not deliver. Please call our hotline at 6388 3838 or email us at circs@sph.com.sg to resume your subscription.

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