Subscription promotion – The Straits Times One Digital Malaysia Offer Terms and Conditions
(Last updated 1st Oct 2021)

1. The terms herein (the “Specific T&Cs”) apply in addition to our Standard Subscription Terms and Conditions (the “General T&Cs” and, together with the Specific T&Cs, the “T&Cs”). In the event of any conflict or inconsistency between the General T&Cs and the Specific T&Cs, the Specific T&Cs will prevail.

2. This promotion is for our Straits Times (ST) One Digital subscription package (“the Package”), and is available for subscribers in Malaysia (as identified by their respective IP addresses) during the period commencing from 12 October 2021 to such date specified by SPH Media Limited, in its sole and absolute discretion (the “Promotion Period”). It is not valid with other promotions and bundle deals.

3. Under this promotion, eligible subscribers will, subject to the T&Cs, be entitled to subscribe for the Package at a promotional price of SGD$0.90 per month for the first twelve (12) months of their subscription to the Package. Thereafter, the subscribers will be charged SGD$4.80 per month for their subscription to the Package. Subscribers will be charged in Singapore Dollars. Eligible subscribers may only enjoy this promotion once.

4. You may cancel your subscription to the Package at any time. If we receive your notification to cancel before the second last day of the month, we will stop charging your account from the next month onwards, and your access to content under the Package will continue for the remainder of the month that you had notified us to cancel. However, if we receive your notification to cancel on or after the second last day of the month, we will stop charging your account from the following month onwards, and your access to content under the Package will continue for the remainder of the month that you had notified us to cancel, through to the end of the next month. You agree that your subscription to the Package will continue and be renewed automatically on a monthly basis until you expressly instruct us that you wish to cancel your subscription as provided above.

5. Only new subscribers (i.e. those who do not have an existing subscription for the Straits Times registered to their email address) are eligible for this promotion. For the avoidance of doubt, ST subscribers with a minimum subscription period, or subscribers of the Package and/or any other bundle package are not eligible for this promotion. In addition, ST subscribers who have terminated their subscriptions in the past 90 days are also not eligible for this promotion.

6. For information on when your subscription to the Package will commence, please refer to the following:
a. For applications received through the SPH Media Limited subscription platform, subscription in respect of the Package will commence on or around 2 working days after the subscription application is received by SPH Media Limited.
b. For applications received through email or call-in, subscription will commence either 1st or 15th day of the upcoming month (subject to processing time of 7 – 9 working days)

7. To qualify for the above-stated promotional price, you must (a) be a new subscriber, and (b) your duly completed subscription application form must be received by SPH Media Limited within the Promotion Period. Requests for extensions of the Promotion Period will not be entertained, and applications for subscriptions received by SPH Media Limited after the Promotion Period will not qualify. SPH Media Limited has the right to determine your eligibility for the promotional price for the Package at its sole and absolute discretion and its decision thereon shall be final and binding.

8. Unless SPH Media Limited has stated expressly otherwise, each subscriber may only enjoy one promotional or premium offer at any time.

9. SPH Media Limited may, at its sole and absolute discretion, vary, amend or revise the T&Cs (including, without limitation, the prices for the Package) and/or terminate or withdraw this promotion at any time without prior notice.

10. The T&Cs shall be governed by and construed in accordance with the laws of the Republic of Singapore, and all persons who participate in this promotion shall be deemed to have agreed to submit to the non-exclusive jurisdiction of the courts of Singapore.

(Last updated on March 16, 2022)

1. These Standard Subscription Terms and Conditions (“Standard Terms”) govern your subscription(s) to newspapers published by SPH Media Limited and its successors-in-title (“SPH Media”), irrespective of the delivery platform or means of access. SPH Media has the right to amend these Standard Terms from time to time by posting any amendments on its website, and you agree to be bound by these amendments.

2. You must be 18 years old and above to subscribe to our services. If you are below 18 years old, please get your parent or guardian to undertake the subscription. You hereby represent and warrant that you are at least 18 years old and have the necessary legal capacity, right, power and authority to agree to these Standard Terms and you are either;

(a) using and/or accessing the subscription and contracting in your own personal capacity;

(b) using and/or accessing the subscription and contracting on behalf of a corporate entity; or

(c) contracting as parent or guardian of a child or ward who is less than 18 years old and who is using and/or accessing the subscription, in which event you agree as his/her parent/guardian, both in your personal capacity and on behalf of your child/ward, to be bound by these Standard Terms and to be liable for your child’s or ward’s acts and omissions while using and/or accessing the subscription, and you also agree to ensure that your child or ward observes these Standard Terms.

3. You also agree to be bound by any specific terms governing payment, subscription fees, minimum subscription periods, entitlements to any gift or premium under any promotion, termination fees and delivery fees which are applicable to your subscription as set out in our application forms for the relevant subscription packages and payment terms you have selected.

4. SPH Media has the right to vary subscription fees payable or any other term relating to your subscription from time to time upon giving you at least 1 month’s prior notice.

5. Please take note that if you have opted to take delivery of the print edition of your subscribed newspapers, the applicable Delivery Fee, once charged, is non-refundable. Delivery Fees are charged by residential type, and will be charged per subscriber account per delivery address.

6. You should receive a letter acknowledging your subscription within 30 days of confirming your subscription.

7. All subscription fees are due in advance. Please ensure that payment is made and cleared by your bank before each monthly/annual recurring payment is due. For payments by credit card, your credit card account must be in good standing and remain valid for the monthly/annual charge(s) to be debited successfully. If your credit card has expired, or if you wish to use a different credit card, you must notify us promptly by contacting our Customer Experience Team at least 14 days before your next subscription fee payment is due. If you fail to provide us such notice in a timely manner, you shall be liable for any prevailing administrative, termination or other fees which SPH Media may impose in accordance with clause 10 below.

8. You may cancel your subscription to the Package at any time after the Minimum Subscription Period. However, you agree that your subscription to the Package will continue and be renewed automatically on a monthly or yearly basis (depending on the payment plan you select) until you expressly instruct us that you wish to cancel your subscription by providing us with at least 30 days’ prior notice in one of the following ways: (a) in writing and sent by post to “Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”; or (b) by calling our Customer Experience Team at 6388 3838; or (c) by emailing us at circs@sph.com.sg. If the minimum subscription period applicable to your subscription has not yet expired as at the date of such termination, the prevailing administrative, termination or other fees shall also be due and payable by you. Unless otherwise stated by SPH Media, any renewal of your subscription will be on the prevailing subscription terms.

9. If timely payment of your subscription fees or other payments due from you is not made for any reason, or if you breach any other terms and conditions that are applicable to your subscription, SPH Media may, without prejudice to its rights and remedies at law to recover any sums due from you, suspend or terminate your subscription without further notice or obligation to you and you may be subject to the prevailing administrative, termination or other fees.

10. If you experience any issues pertaining to delivery of newspapers (including but not limited to non-delivery of print editions of newspapers), please alert us promptly by contacting our Customer Experience Team no later than two (2) days after the date of the newspaper(s) in question.

11. In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Experience Team no later than fourteen (14) days from the date of the invoice/statement/records for us to investigate into the matter, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.

12. You confirm that the information provided in your subscription application form is true and correct at the point of application, and undertake to promptly inform SPH Media if there are any changes to the information provided from time to time.

13. You may seek a temporary suspension of delivery of print newspaper(s) (“Temporary Stop”) by making a Temporary Stop request online at our website at https://subscribe.sph.com.sg/ (click on “Temporary Stop” option under “My Services” section). You agree that any Temporary Stop request (a) is offered on a goodwill basis only and is subject to SPH Media’s approval in its absolute discretion, (b) must be made at least three (3) clear working days (excluding Saturdays, Sundays and public holidays) before its intended start date, and (c) must be for a minimum of 3 consecutive days and cannot exceed 30 consecutive days per request.

14. If you are a Print-only subscriber and your Temporary Stop request is approved for a duration of at least 8 days, SPH Media may in its absolute discretion offer a refund or credit of your subscription for the duration of the Temporary Stop, up to a maximum of 30 days per calendar year in aggregate. All-in-One subscribers are not entitled to any refund or credit of subscription for any Temporary Stop of any duration as they will continue to have access to digital editions of their subscribed publications.

15. You agree and acknowledge that notwithstanding any approval by SPH Media of a Temporary Stop request, SPH Media does not undertake or guarantee that all delivery personnel will carry out Temporary Stop requests without error or at all. In such event, notwithstanding Clause 14, you remain liable to pay for all newspapers delivered to you during any Temporary Stop period requested. SPH Media shall not be liable for any loss or damage which you may suffer in connection with any continued delivery of newspaper(s) or any Temporary Stop request.

16. By submitting your subscription application form, you hereby agree and consent to:

(i) the terms of our Privacy Policy which can be found at https://www.sph.com.sg/legal/sph_privacy.html as amended from time to time, and the terms of the Privacy Policy are incorporated into these Standard Terms by reference;

(ii) SPH Media, using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Media Privacy Policy which can be found at https://www.sph.com.sg/legal/sph_privacy.html and which may be amended from time to time; and

(iii) the terms of our SPH Media Member Terms and Conditions which can be found at https://www.sph.com.sg/legal/member_conditions.html as amended from time to time, and the terms of the SPH Media Member Terms and Conditions are incorporated into these Standard Terms by reference. You further agree that SPH Media’s decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the SPH Media Member Terms and Conditions, these Standard Terms shall prevail.

17. SPH Media has the right to vary or amend any terms and conditions which may apply to your subscription upon notice in writing by posting to SPH Media’s website.

18. For more details on subscription matters, please refer to subscribe.sph.com.sg