The Straits Times News Tablet

Enjoy complimentary delivery from now till November 30.

Enjoy complimentary delivery
from now till November 30.

A new way of meeting your reading needs on demand

The Samsung Galaxy Tab A (Wi-Fi)

  • Worth: $398
  • Main Display Size: 255.4mm (10.1″)
  • Weight: 469g – CPU Speed: 1.8GHz
  • Memory: 32GB, able to support up to 512GB of MicroSD
  • Main Camera Resolution: 8.0MP
  • Battery Capacity: 6150mAh, Up to 13 hours of internet usage time

Samsung Galaxy Tab A (Wi-Fi)

  • Worth: $398
  • Main Display Size: 255.4mm (10.1″)
  • Weight: 469g – CPU Speed: 1.8GHz
  • Memory: 32GB, able to support up to 512GB of MicroSD
  • Main Camera Resolution: 8.0MP
  • Battery Capacity: 6150mAh, Up to 13 hours of internet usage time

Need more digital access? Have family members who still prefer the printed editions?

Get $5 off your subscription package when you bundle your News Tablet with another Straits Times package! Leave us your contact details at stsub.sg/subscribe and you’re on your way to a bundled subscription!

Visit our FAQ section to check out the subscription fees for our bundled packages.

Enjoy complimentary delivery to your doorstep

Look out for an SMS from Ninja Van within the next 7 working days. To check the delivery status, call 6602 8271 and quote the Tracking ID found in the SMS.

Start reading through straitstimes.com or The Straits Times app.

You will receive an SMS or a call from Ninja on the day of the delivery. Please be physically present to receive the tablet.

The Straits Times News Tablet Package

  • Digital-only package
  • E-paper access on the exclusive SPHtab app
  • Samsung Galaxy Tab A (Wi-Fi)
  • Unlimited articles on straitstimes.com
  • ST app access on 1 device
  • E-paper with 2-week archive
  • Subscriber privileges (for subscribers in Singapore only)

Frequently Asked Questions

Top Questions

1. How do I know if I am eligible for this promotion?

Please refer to the following table to check your eligibility.

All new and vendor subscribers (currently paying cash to the vendor who delivers papers to your doorstep) are eligible.

Existing subscribers who are not currently on a contract can either (1) replace their current subscription with the News Tablet Package or (2) add the News Tablet Package to their existing subscription for an additional $19.90/month (regular price for the News Tablet Package is $24.90/month).

Existing subscribers who are still on a contract can add the News Tablet Package to their existing subscription for an additional $24.90/month.

 

New and Vendor subscribers

New subscribers Vendor subscribers^
How to subscribe Subscribe at stsub.sg/tablet Leave your details at stsub.sg/subscribe Leave your details at stsub.sg/subscribe
News Tablet Package

($24.90/month)

News Tablet + ST Basic Digital Package

($34.80/month)

News Tablet + ST All-Digital Package

($49.80/month)

News Tablet + ST All-Digital+Print Package

($49.80*/month)

News Tablet + ST Print Package

($49.80*/month)

^Currently paying cash to the vendor who delivers papers to your doorstep

*Not Inclusive of monthly delivery charges of $3/$4/$5 depending on your address

 

Existing subscribers

Existing subscribers with contract who want to add on to their existing subscription Existing subscribers without contract

News Tablet Package

($24.90/month)

Add on the News Tablet Package to my current ST subscription

(+$19.90/month)

(Leave your details at stsub.sg/subscribe)

Replace my current ST subscription with the News Tablet Package

($24.90/month)

2. How do I redeem my tablet?

There are 2 ways of redeeming your tablet. You can select your preferred way of redemption during the checkout process.

 

  • A. Self collection (By Appointment Only)
    • In line with the government’s safe distancing measures, kindly note that the self-collection at the Redemption Centre is by appointment only. We seek your cooperation and understanding to ensure the safety of our customers.
    • Book your appointment here:
      stsub.sg/bookingWhere to collect:
      Mojito Redemption Centre, Plaza Singapura,
      68 Orchard Road, #04-60/61, Singapore 238839Operating Hours:
      12pm – 8pm (Daily). Closed on Public HolidaysContact Number:
      6534 8095

B. Home Delivery (+$15)

Home delivery is available with a delivery fee of $15.

Please expect a lead time of up to 2 weeks from the date of purchase of your subscription.

For more details on the home delivery service, please refer to the following section.

3. Can I download other apps and read email on my tablet?

Yes, absolutely! You can download any other apps on your tablet, read your email, and use the browser, just like you would on a regular tablet.

4. How many concurrent access do I get with this subscription?

Other than the pre-loaded SPH Tab app that can only be accessed via the Samsung tablet, you also get 1 access to the ST website and 1 access to the ST app.

If you are bundling the ST News Tablet subscription with another ST package, the total number of concurrent access is the sum of what is given  for the 2 subscriptions.

For example, if you are subscribed to the News Tablet + ST All-Digital bundle, you will get access to the SPH Tab app, 2 concurrent access to the ST website, and 5 concurrent access to the ST app.

5. How does this package compare with the rest of ST’s available packages?

This is a quick summary of how the package compares with the other offerings by ST:

Package/Accesses News Tablet$24.90/mth ST AIO$29.90*/mth ST All-Digital$29.90/mth ST Basic-Digital$14.90/mth
Print Paper
ST e-Paper
Web Access 1 1 1 1
App Access 1 4 4 2
ST News Tablet Access 1

 

*Not inclusive of delivery charges.

 

Package Details/ Eligibility/ Payment

  1. Does this package come with a print copy delivered to my home?
    No, this is a digital subscription to The Straits Times, and no print copies are included.
  2. How do I know if I am eligible for this promotion?
    Please refer to the following table to check your eligibility.All new and vendor subscribers (currently paying cash to the vendor who delivers papers to your doorstep) are eligible.Existing subscribers who are not currently on a contract can either (1) replace their current subscription with the News Tablet Package or (2) add the News Tablet Package to their existing subscription for an additional $19.90/month (regular price for the News Tablet Package is $24.90/month).
    Existing subscribers who are still on a contract can add the News Tablet Package to their existing subscription for an additional $24.90/month.

     

    New and Vendor subscribers

    New subscribers Vendor subscribers^
    How to subscribe Subscribe at stsub.sg/tablet Leave your details at stsub.sg/subscribe Leave your details at stsub.sg/subscribe
    News Tablet Package

    ($24.90/month)

    News Tablet + ST Basic Digital Package

    ($34.80/month)

    News Tablet + ST All-Digital Package

    ($49.80/month)

    News Tablet + ST All-Digital+Print Package

    ($49.80*/month)

    News Tablet + ST Print Package

    ($49.80*/month)

    ^Currently paying cash to the vendor who delivers papers to your doorstep *Not Inclusive of monthly delivery charges of $3/$4/$5 depending on your address 

    Existing subscribers

    Existing subscribers with contract who want to add on to their existing subscription Existing subscribers without contract

    News Tablet Package

    ($24.90/month)

    Add on the News Tablet Package to my current ST subscription

    (+$19.90/month)

    (Leave your details at stsub.sg/subscribe)

    Replace my current ST subscription with the News Tablet Package

    ($24.90/month)

  3. Can I bundle the News Tablet with another Straits Times subscription?
    Absolutely! You receive $5 off your subscription package when you bundle your News Tablet with any other Straits Times package. The total number of concurrent access is the sum of what is given for the 2 subscriptions.Leave us your contact details at stsub.sg/subscribe to start your bundle now!

    Bundled Package Price
    News Tablet + ST Basic Digital $34.80/month
    News Tablet + ST All-Digital  $49.80/month
    News Tablet + ST All-Digital+Print  $49.80*/month

    *Not Inclusive of monthly delivery charges of $3/$4/$5 depending on your address

  4. When will the charging for my subscription begin?
    Your subscription will officially start 2 working days from the date of your

    purchase.Your first payment will occur on the day you purchase your subscription, and will cover
    the first period of your subscription from your official subscription start date.This is illustrated in the table below for a subscription purchased on June 1:

    Monthly recurring
    First payment  When will I be charged? Upon purchase of subscription
    How much will I be charged? Subscription fees for the first month, i.e. June 3, 2020 to June 30,
    2020
    Second payment  When will I be charged? July 1, 2020
    How much will I be charged? Subscription fees for the second month, i.e. July 1, 2020 to July 31,
    2020
  5. Can I start reading The Straits Times even before collecting my New Tablet?
    Yes, you will be able to enjoy full access to The Straits Times website and app from the

    day of your subscription. This access will be complimentary until the official start date of your
    subscription.Simply log on to straitstimes.com or The Straits Times app with your account details to
    start reading.
  6. How many concurrent access do I get with this subscription?
    Other than the pre-loaded SPH Tab app that can only be accessed via the Samsung tablet,

    you also get 1 access to the ST website and 1 access to the ST app.If you are bundling the ST News Tablet subscription with another ST package, the total
    number of concurrent access is the sum of what is given  for the 2 subscriptions.For example, if you are subscribed to the News Tablet + ST All-Digital bundle, you will
    get access to the SPH Tab app, 2 concurrent access to the ST website, and 5 concurrent access to the ST app.
  7. How do I make payment?
    You can make payment at the subscription Checkout page. We accept various credit card

    payments.
  8. What happens if I want to terminate my subscription after the contract expires?
    All subscriptions are contracted on a 24-month basis, but recurring billing will

    continue after your contract expires. If you wish to terminate your subscription after your contract term ends, you
    can email circs@sph.com.sg and our Customer Service team will assist you.

Tablet Redemption

  1. How can I redeem my tablet?

There are 2 ways of redeeming your tablet. You can select your preferred way of redemption during the checkout process.

A. Self collection (By Appointment Only)In line with the government’s safe distancing measures, kindly note that the self-collection at the Redemption Centre is by appointment only. We seek your cooperation and understanding to ensure the safety of our customers.

Book your appointment here:
stsub.sg/booking

Where to collect:
Mojito Redemption Centre, Plaza Singapura,
68 Orchard Road, #04-60/61, Singapore 238839

Operating Hours:
12pm – 8pm (Daily). Closed on Public Holidays

Contact Number:
6534 8095

B. Home Delivery (+$15)

Home delivery is available with a delivery fee of $15.
Please expect a lead time of up to 2 weeks from the date of purchase of your subscription.

For more details on the home delivery service, please refer to the following section.

Home Delivery of Tablets

NOTE
We are currently offering complimentary home delivery for our subscribers. The delivery charge of $15 will be waived for subscribers who purchase News Tablets between November 9 and November 30, inclusive.

  1. Will I be able to schedule a specific delivery time (e.g 12pm)?
    No, you will unfortunately not be able to indicate your preferred timing.The News Tablet will be delivered from Mon – Sat (9am – 10pm).
  2. What if I am not around during the time of delivery?
    There will be a maximum of two (2) additional attempts to redeliver the tablet to you in the next 7 days. You can also reschedule with the courier by calling their hotline at 6602 8271 between 9am – 10pm, Mon – Sat for a convenient time for you.
  3. Can I make arrangements for the tablet to be left in my letterbox, riser, etc.?
    No. To ensure the safety of your device, the subscriber (identified by the name and corresponding NRIC/FIN number) will need to be present to receive the tablet and acknowledge the receipt through his/her signature.
  4. Can someone else receive the delivery for me?
    Yes, you can authorise someone else to receive the tablet on your behalf. Simply sign off on the authorisation form via stsub.sg/authorise, and show it to the courier at the point of redemption for verification.Do note that you will also be required to present the original or photocopies of your identity cards (both you and the person you are authorising) during the collection, for verification purposes. We will not be collecting the photocopies.
  5. Will I get help to configure my tablet or will I have to do it myself?
    The tablet will be opened and configured prior to the delivery. Please be assured that all tablets will be securely handled by our appointed courier who will ensure that the tablet is delivered in the best condition to your doorstep.
  6. How do I change my contact details or address for the home delivery, if necessary?
    If there is a change in your address and/or contact details, please contact our customer service team at 6388 3838.
  7. I have already purchased the subscription and opted in for delivery, what can I expect next?
    You should receive an SMS from Ninjavan with your Tracking ID within the next 7 working days. You can then use this Tracking ID to check on the status of your delivery with Ninjavan directly, at 6602 8271.On the actual day of the delivery, you will receive an SMS or a call from our drivers before the delivery is made.If you do not receive your Tracking ID via SMS within 7 working days, please contact our customer service team at 6388 3838.

Using The Straits Times News Tablet

  1. Help! I can’t seem to log in or access the app.
    The App comes with an auto-login function so you only need to login to your account for the first time. If you experience any difficulties in logging in, go to the top right corner of your browser window to open the Settings menu. Tap on Refresh Login under the Services section.
  2. I forgot my password.
    You can reset your password at stsub.sg/reset.
  3. I need help with using the SPH Tab (News Tablet) App.
    There is an in-app tutorial flow which you can activate to bring you through the app’s features. Tap on the icon at the top right corner of your browser window and select Show Tutorial to activate this.

Tablet Device Details

  1. Does the tablet support a SIM card?
    No, but you can connect to Wi-Fi on the tablet to access the internet.
  2. Can I download other apps and read email on my tablet?
    Yes, absolutely! You can download any other apps on your tablet, read your email, and use the browser, just like you would on a regular tablet.
  3. Can I change the lock screen and wallpaper on my tablet?
    During the period of your subscription with us, the SPH Tab app, lock screen and wallpaper will be managed by SPH for the purposes of ensuring a seamless and interactive reading experience for you. This allows us to automatically load each day’s e-paper into your app for your reading convenience. To find out more about the terms and conditions regarding the management of your device, please refer to point 17 in our T&Cs.
  4. Does the tablet come with an S pen?
    No, the tablet does not come with an S pen.
  5. Is the Samsung Galaxy Tab A the latest model in the market?
    Yes, it is the latest Tab A Wi-Fi 10.1” (as at Jan 28, 2020).

Warranty, and Replacement of Devices

  1. Does the tablet come with a warranty? 
    Yes, the tablet does come with a 1-year standard warranty from Samsung.During repair, customers are requested to bring their redemption acknowledgement letter to the servicing centre to verify the date of collection of the tablet.For more information on the warranty coverage, please visit stsub.sg/warranty.
  2. How do I register for my warranty?
    • Your 1-year standard warranty with Samsung starts from the day of collection of the tablet as indicated in the Redemption Acknowledgement Receipt.
    • To be entitled to the warranty, you have to register through the Samsung website (stsub.sg/warranty) upon receipt of the tablet.
    • You will be required to upload a photo of the Redemption Acknowledgement Receipt as a Proof of Purchase
    • To check the status of the warranty, visit the same website above
  3. I lost my device/ need a replacement.
    In the event where a replacement of device is needed, please >do not purchase a new set from any other channels, as we will not be able to install the SPH Tab (News Tablet) application on devices that are not purchased directly from SPH. Please contact SPH directly at 6388 3838 to purchase a new Samsung device.

Can’t find what you’re looking for?

For general enquiries, you can refer to our general FAQ here. Alternatively, you can call in to our Customer Service Hotline at 6388 3838, or email circs@sph.com.sg for assistance.

Our Customer Service Hotline operates from Mon – Fri, 8.30am to 6pm and Sat – Sun, 8.30am – 12pm, excluding Public Holidays.

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