1. What is the difference between the four plans?

2. Can I continue using my current News Tablet with these plans?

You can continue using your current News Tablet if you choose the following plans:

• If you choose the NT Digital Plan, you can continue reading via the SPH Tab app on your News Tablet without logging in.

• If you choose All Digital, you will need to log in via the ST app or website to access your subscription.  Access to the SPH Tab app is not included. 

3. What is the difference between the NT Refresh Plan and NT Own-Your-Tablet Plan?

Both plans include a new Samsung tablet and access to the SPH Tab app.

The difference is how the tablet is treated at the end of the contract:

• With the NT Refresh Plan, you return the tablet at the end of your term and receive a new tablet upon successful recontract.

• With the NT Own-Your-Tablet Plan, the tablet is yours to keep.

4. Will there be any interruption to my reading access?

No. Once your subscription has been successfully processed, you can immediately start reading.

5. What happens at the end of my contract?

You will be contacted closer to the end of your contract term with available renewal options.

For NT Refresh Plan subscribers, tablet return and replacement options will also be provided.

1. Do these plans come with a voucher or premium?

Selected plans may include vouchers or promotional gifts. The applicable reward will be displayed on the subscription checkout page at the time of purchase.

2. When will I receive my voucher?

Your voucher will be mailed to you after your subscription has been successfully renewed and activated.

3. Can I exchange my voucher for cash?

No. Vouchers are not exchangeable for cash and are subject to their respective terms and conditions.

1. What tablet model will I receive?

You will receive a Samsung Galaxy Tab A11+ (Wi-Fi) with your subscription.

2. Do I need to pay anything upfront for the tablet?

No. There is no upfront cost for the tablet. The device is included as part of your monthly subscription fee.

3. What is the warranty period for the Samsung Galaxy Tab A11+ (Wi-Fi) Tablet?

A standard one-year manufacturer’s warranty from Samsung is included.

For any questions about your device -  such as insurance, repairs, or warranty coverage - please contact our device partner, Cinch, directly, as they manage all device-related support and billing.

SPH Media does not facilitate device claims, repairs, or associated payments.

4. What if I return the device and it’s damaged?

When you return the device at the end of your subscription, it will be checked for damage beyond normal wear and tear.

If the damage is repairable:

• You’ll need to either pay the repair cost or choose to purchase the device instead.

• The repair charges will be billed directly by our device partner, Cinch.

If the device is damaged beyond repair:

• You’ll be required to purchase the device.

• If payment is not made, the account may be referred for collections. Cinch will bill you directly.

Your subscription will end only after all outstanding device charges have been resolved.

We recommend handling the device with care to avoid any additional charges at the end of your subscription.

5. Does the Samsung Galaxy Tab A11+ (Wi-Fi) tablet support a SIM card?

No, the tablet does not support a SIM card. However, you can connect to the internet via Wi-Fi.

6. How does the tablet return-and-replace process work? *Applicable for NT Refresh Plan

We will contact you with instructions on how to return your tablet. Once the return is completed, you will receive a new Samsung tablet as part of your next subscription term.

7. Can I customise the lock screen interface and wallpaper?

During the minimum 24-month subscription period, the lock screen interface and built-in The Straits Times wallpaper cannot be customised.

8. How does the home delivery of News Tablets work?

For more information, please refer to our FAQ page here.

1. Do these subscription plans come with a print newspaper copy delivered to my home?

No, these plans are digital subscriptions to The Straits Times, and does not include the print newspaper.

2. How do I know if I am eligible for this promotion?

All existing news tablet subscribers that have… 

1. 6 weeks till their contract expires, or 

2. with no current contract 

can replace their current subscription with the above subscription plans.

3. When will the billing for my subscription start?

Your subscription will officially start 2 working days from the date of your purchase.

Your first payment will begin on the day you purchase your subscription, and will cover the first period of your subscription from your official subscription start date. 

See the table below for a subscription purchased on June 1 as an example:

4. How do I make payment?

You can make payment at the subscription checkout page. We accept various credit card payments. 

5. What happens if I want to terminate my subscription after the contract expires?

All subscriptions are contracted on a 24-month basis, but recurring billing will continue after your contract expires. If you wish to terminate your subscription after your contract term ends, you can email circs@sph.com.sg and our Customer Service team will assist you.

Please contact our Customer Service team at 6388 3838 or email circs@sph.com.sg.

Customer Service hours: Monday to Friday, 8.30am to 6pm (excluding public holidays).