If you are delivering more than one publication to the same residential address under the same subscriber account, you will only be charged one delivery fee for that residential address and account.

If your newspaper is usually delivered to your letterbox but appears on your doorstep on some days, it could be that the vendor was not able to deliver the newspaper to your letterbox on those days. Please ensure that your letterbox is unlatched fully so that our delivery team can successfully slot the newspapers in. Please also clear your letterbox on a daily basis so that the postman can deliver your mail to your letterbox as well.

If we are unable to deliver the newspaper to your letterbox three times in a row, we will temporarily stop your subscription in order to avoid charging you for newspapers that we could not deliver. Please call our hotline at 6388 3838 or email us at circs@sph.com.sg to resume your subscription.

The newspaper will be delivered to you by 7.30am daily unless exceptional circumstances such as press breakdowns or insertion of breaking news occurs.

In the event that you experience any issues pertaining to delivery of newspapers (including but not limited to non-delivery of print edition of the newspaper), please alert us within the same day by reporting your delivery issue here.

Alternatively, you may call our hotline 6388 3838 or email to us at circs@sph.com.sg no later than two (2) days after the date of the newspaper(s) in question.

You can only cancel your subscription if you have fulfilled the minimum subscription period (or contract period) under the promotion that you have opted in for. 

To cancel, provide us with at least 30 days’ prior notice, either via email or telephone. All of your entitlements under the Package will cease upon the expiry of your payment term.

All amounts paid prior to termination (including any unused portion of the Promotional Subscription Fee) are strictly non-refundable.