Protect your News Tablet for peace of mind
Get all-round coverage for your device on top of your standard warranty
Protect your News Tablet for peace of mind
Get all-round coverage for your device on top of your standard warranty
For just $56, the News Tablet Protection Plan includes:
Wondering why you should get this additional coverage for your News Tablet?
Just compare what’s covered under the Standard Warranty and the News Tablet Protection Plan
Coverage
Manufacturing Defects
including screws, bolts, fasteners as well as incorrectly installed wires and circuitry
Accidental Damage
including but not limited to: cracked screen and damage from fire, lightning, power surges and water seepage
Loss of Device
from thefts due to robbery or forced entry
Standard Warranty
News Tablet Protection Plan
Wondering why you should get this additional coverage for your News Tablet?
Just compare what’s covered under the Standard Warranty and the News Tablet Protection Plan
You will be reimbursed 90% of the repair or replacement cost incurred^
^up to the sum insured amount of $398. Here’s an example of the breakdown
For tablet replacements, the tablet’s value at the time of loss will be calculated via an annual straight-line depreciation of 20%, apportioned on a monthly basis.
The reimbursed amount will be 90% of the tablet’s value at the point of claim or up to the sum insured of your tablet, whichever is lower.
Get coverage in a few simple steps
1
Click on ‘Buy Now’ and proceed to check-out
2
Look out for an email from SPH containing a unique activation code
3
Follow the instructions given in the email and activate your coverage
4
You will receive a confirmation email from Great Eastern containing details of your coverage
Your News Tablet Protection Plan coverage will commence 1 day after you receive the confirmation email from Great Eastern and lasts for 12 months thereafter.
Process your claim with no-frills
1
Notify Great Eastern of the damage
2
Repair your tablet at any Samsung service centre in Singapore
3
Make full payment and keep the service order issued by Samsung service centre
4
Submit the claim form together with the service order sheet to Great Eastern
5
Great Eastern will notify you on your claim amount and reimburse you
1
Notify Great Eastern of the damage
2
Approach a Samsung service centre in Singapore, if the tablet is beyond repair, you will be issued a service order sheet certifying the issue
3
Contact SPH directly to purchase a replacement tablet
4
Submit the claim form together with the service order sheet and replacement purchase receipt to Great Eastern
5
Great Eastern will notify you on your claim amount and reimburse you
1
Make a police report on the theft and obtain a copy of the report
2
Notify Great Eastern of the loss
3
Contact SPH directly to purchase a replacement tablet
4
Submit the claim form together with the police report and replacement purchase receipt to Great Eastern
5
Great Eastern will notify you on your claim amount and reimburse you
The detailed steps on how to make a claim can be found on the Great Eastern claims portal, you can access it anytime via the link that will be provided in your redemption email.
*T&Cs apply. This plan is underwritten by Great Eastern General Insurance Limited. Protected up to specified limits by SDIC.
This promotion is limited to the first 500 subscribers. Offer ends Aug 31, 2021, or while stock lasts.
Frequently Asked Questions
Product Coverage
1. What is the News Tablet Device Protection Plan (1 year coverage)?
This is an insurance plan on the News Tablet device offered to Singapore Press Holdings Limited’s (“SPH”) subscribers who have signed up for an eligible News Tablet Subscription. The News Tablet must be issued under the News Tablet Subscription by SPH, and the date of insurance activation must be within thirty (30) months from the initial date of issuance of the News Tablet.
The News Tablet Device Protection Plan (1 year coverage) is underwritten by Great Eastern General Insurance Limited (“Great Eastern”).
2. What coverage does the News Tablet Device Protection Plan (1 year coverage) provide?
One (1) repair or one (1) replacement of your News Tablet device due to loss or accidental, sudden, unforeseen and unexpected events, up to the limit of your Tablet’s sum insured.
| Samsung Tablet’s Model | Memory | Sum Insured |
| Tab A 10.1/ 10.15 | 32GB Wifi | S$398 |
Please refer to the policy wordings for full terms and conditions.
3. Does coverage apply if the loss or accidental damage occurs overseas?
No, the coverage applies within Singapore only.
4. What is the duration of coverage provided?
The duration of your News Tablet Device Protection Plan (1 year coverage) will be 12 months.
5. When will coverage for the News Tablet Device Protection Plan (1 year coverage) commence?
Your News Tablet Device Protection Plan (1 year coverage) commences one (1) day after receiving a confirmation e-mail from Great Eastern on the date of activation.
6. My News Tablet is already damaged. Will my tablet still be covered under this protection plan?
No, any damage to your device prior to the activation of your protection plan will not be eligible for coverage.
7. Can I cancel the coverage once it has commenced?
No, cancellation is not applicable.
Eligibility
1. Who is eligible for the News Tablet Device Protection Plan (1 year coverage)?
All Singapore Citizens, permanent residents and foreign workers above the age of 18 years old, who reside in Singapore and have work permits or passes which are valid for at least 24 months from date of activation of the insurance coverage.
2. Do I have to pay for the coverage?
Yes, you will have to pay a premium as indicated on the SPH website during your purchase.
3. How do I purchase the News Tablet Device Protection Plan (1 year coverage)?
You may purchase the plan in this few simple steps:
- Click on ‘Buy Now’ and proceed to check-out.
- Upon successful payment, you will receive an email from SPH containing a unique activation code to activate your coverage.
- Visit Great Eastern’s website at sg.gelife.co/sphtabext to activate your coverage with the unique activation code.
- Upon successful activation, you will receive a confirmation email from Great Eastern containing details of your coverage.
4. Can I further extend my coverage after the coverage duration?
No, the coverage expires at the end of the coverage duration and is not eligible for an extension.
Claims
1. How many claims can I submit?
Each insured’s News Tablet is only eligible for claims of one (1) repair or one (1) replacement within the coverage duration. Once a claim has been successfully paid, the policy will cease.
2. How do I file a claim?
For damaged tablets, you must visit a Samsung Service Centre (as listed below) in Singapore to repair your damaged tablet.
| SAMSUNG SERVICE CENTRE @ Plaza Singapura
68 Orchard Road #B2-23, Singapore 2388393 Operating Hours: 11:00am to 8:00pm (Monday – Saturday) 11:00am to 5:00pm (Sunday and Public Holidays) |
SAMSUNG SERVICE CENTRE @ VivoCity
1 Harbourfront Walk #02-28/29, Singapore 0985852 Operating Hours: 11:00am to 9:00pm (Monday – Sunday and Public Holidays)
|
| SAMSUNG SERVICE CENTRE @ Westgate
3 Gateway Drive #02-01, Singapore 6085324 Operating Hours: 11:00am to 8:00pm (Monday – Saturday) 11:00am to 5:00pm (Sunday and Public Holidays) |
SAMSUNG SERVICE CENTRE @ Causeway Point
1 Woodlands Square #01-01/02, Singapore 738099 Operating Hours: 11:00am to 9:00pm (Monday – Sunday and Public Holidays) |
(A) For damaged tablets:
- Notify Great Eastern of the damage within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
- Approach a Samsung service centre in Singapore to repair your damaged tablet.
- Upon repair, Samsung service centre will issue you with a service order sheet with details and cost of the repair. You will have to pay for the repair first.
- Submit the claim form together with the service order sheet to Great Eastern within thirty (30) days of the damage to claim for a reimbursement. The reimbursed amount will be 90% of the repair price or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you; referred to as “excess” in the policy.
(B) For damaged tablets that are beyond repair:
- Notify Great Eastern of the damage within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
- Approach a Samsung service centre in Singapore to repair your damaged tablet.
- Should the tablet be damaged beyond repair, Samsung service centre will certify so in the service order sheet.
- Contact SPH directly to purchase a replacement tablet. You will have to pay for the purchase first.
- Submit the claim form together with the service order sheet and replacement purchase receipt to Great Eastern within thirty (30) days of the damage to claim for reimbursement. For tablet replacements, the tablet’s value at the time of loss will be calculated via an annual straight-line depreciation of 20%, apportioned on a monthly basis. The reimbursed amount will be 90% of the tablet’s value at the point of claim or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you; referred to as “excess” in the policy.
(C) For loss of tablets from thefts due to forced entry or robbery:
- Make a police report on the theft and obtain a copy of the report.
- Notify Great Eastern of the loss within fourteen (14) days via email (wecare-sg@greateasternlife.com) or our Customer Service hotline (1800 248 2888).
- Contact SPH directly to purchase a replacement tablet. You will have to pay for the purchase first.
- Submit the claim form together with the police report and replacement purchase receipt to Great Eastern within thirty (30) days to claim for reimbursement. For tablet replacements, the tablet’s value at the time of loss will be calculated via an annual straight-line depreciation of 20%, apportioned on a monthly basis. The reimbursed amount will be 90% of the tablet’s value at the point of claim or up to the sum insured of your tablet, whichever is lower. The remaining 10% is co-payed by you; referred to as “excess” in the policy.
The claim form is available for download from sg.gelife.co/sphtabext. All claims should be submitted directly to Great Eastern at nonmotorclaims-sg@greateasterngeneral.com.
3. Can I get my tablet repaired or replaced anywhere else?
No. Only repairs and replacements done at a Samsung Service Centre in Singapore will qualify for making a claim.
If I want to find out more, who can I ask?
You may contact Great Eastern at +65 6248 2888 (9am to 5.30pm, Mon to Fri) or email wecare-sg@greateasterngeneral.com.
