Frequently Asked Questions

What is the Dyson with ST/BT news subscription offer?

1. What do I receive from the package?

The Dyson news subscription bundle is an exclusive offering, available only through The Straits Times (ST) and Business Times (BT) subscription that comes with the "Dyson PencilVac Fluffycone vacuum” or “Dyson PencilWash wet floor cleaner" based on your purchase. Paired with a ST or BT All-Digital/All-Digital + Print subscription.

 

This promotion will run from 20 Aug–30 Nov 2026 or till while stocks last. 

 

With this package, you will receive:

  • ST or BT All-Digital/All-Digital + Print subscription (24-month) that allows you to access exclusive premium articles and insights.
  • One set of "Dyson PencilVac Fluffycone vacuum” or “Dyson PencilWash wet floor cleaner" based on your purchase 

 

2. What will I pay?

You will pay the package fee on a 24 month contract, depending on your selected package. 

 

Package

Monthly Subscription Fee

Minimum Subscription Period

Device

1A. Dyson PencilVac Fluffycone vacuum set

The Straits Times/The Business Times All-Digital + Print*

^ Not inclusive of monthly delivery charges at $3/4/5, depending on your residential type

From $99.05 via Grab PayLater payment mode by installments or payment in full at $1188.60



24 months

Dyson PencilVac Fluffycone vacuum

1B. Dyson PencilVac Fluffycone vacuum set

The Straits Times/The Business Times All-Digital 

From $99.05 via Grab PayLater payment mode by installments or payment in full at $1188.60

24 months

Dyson PencilVac Fluffycone vacuum

2A. Dyson PencilWash wet floor cleaner set

The Straits Times/The Business Times All-Digital + Print*

^ Not inclusive of monthly delivery charges at $3/4/5, depending on your residential type

From $86.97 via Grab PayLater payment mode by installments or payment in full at $1043.60



24 months

Dyson PencilWash wet floor cleaner

2B. Dyson PencilWash wet floor cleaner set

The Straits Times/The Business Times All-Digital 

From $86.97 via Grab PayLater payment mode by installments or payment in full at $1043.60

24 months

Dyson PencilWash wet floor cleaner

 

3. How will I receive the product?

The product will be self collected at the redemption center and take note of the information below.

  • Your product will be collected at the appointed redemption center, Short Q Redemption Centre, 176 Orchard Road #01-57, The Centrepoint, S238843. Opening hours daily 11am to 8pm. For more information, please visit www.shortq.sg.
  • Orders placed before 1 September 2026: Collection starts from 1 September 2026.
  • Orders placed on or after 1 September 2026: Collection will be available from the next day after your order date.
  • Product not collected within 1 month from the date of purchase will be forfeited. 
  • You must be physically present during the collection, and please present your NRIC and digital/printed Redemption letter for verification.
  • The name provided in the subscription application must match exactly the name stated on the subscriber’s NRIC. The home address provided must also correspond with the subscriber’s NRIC. SPH Media Limited or the redemption center reserves the right to reject any application or withhold redemption of product where the name provided does not match the identification records.

 

4.  Can I transfer the product to someone else?

The product is provided for your personal and non-commercial use only. You will not resell the product to any other persons whether for profit or otherwise, and you shall not charge other persons for use of the product.

 

About the Dyson PencilVac and PencilWash product

5. Product specifications

Please visit Dyson product information page below for more details.

 

Dyson PencilVac:

https://www.dyson.com.sg/products/vacuum-cleaners/shop-all-vacuum-cleaners/pencilvac-fluffycones-black 

 

Dyson PencilWash: 

https://www.dyson.com.sg/pencilwash-wet-floor-cleaner 

 

6. Product Warranty

For details of product warranty, please contact Dyson at 1800 397 6674. (Open 9am – 9pm Monday to Friday, 9am – 5pm Saturday. Closed on Sundays and public holidays.)

 

Eligibility on the promotion

7. Who is eligible to take up this promotion?

All existing and new subscribers are eligible to take up this promotion. Depending on your current subscription status, a one-time transition fee may or may not apply.

  • No transition fee will be charged if you are:
    • New subscribers to The Straits Times or The Business Times
    • Vendor subscribers converting to a direct subscription*
    • Existing SPH subscribers without an ongoing contract
    • Existing SPH subscribers with an ongoing contract from News Tablet, In App purchase, Lianhe Zaobao, ShinMin Daily, Berita Harian and Tamil Murasu.
  • You may wish to opt for a change of subscription to this promotion if you are:
    • Existing ST/BT All-Digital /All-Digital + Print subscribers with an ongoing contract* Please contact our customer service at the below. 

 

How to proceed:

  • Contact our customer service team via Sophie Chatbot, call 6388 3838, or email circs@sph.com.sg 
  • Our team will guide you through the process and confirm the applicable pricing and subscription terms

Contract terms and conditions (24-month contract)

8. What is the minimum subscription period?

A 24-month minimum subscription period applies to all packages in this promotion.

 

9. Can I opt for a Full Payment?  

Yes, you can opt for a full upfront payment on the 24 month package. You can select the Pay Next Month or Pay in Full option under Grab payment or under SPH payment option. 

 

10. What if I cancel my subscription before the contract ends?

If you terminate your subscription to the Package before the expiry of the applicable Minimum Subscription Period for any reason whatsoever, or you fail to pay to us any sums as and when due during your subscription, we may terminate your subscription and you shall be liable for the following termination fees and charges:

a. early termination fee of:

No. of remaining months in Minimum Subscription Period based on SPH’s billing cycle X $1,188.60 (Dyson PencilVac) or $1,043.60 (Dyson PencilWash)  / 24months.

b. a further $20 administration fee applies if the chosen payment mode for the Package is through SPH payment mode. 

 

11. Can I get a refund after I’ve made the purchase?

No refund strictly for product and subscription made or change of subscription plan. 

 

12. What happens after the 24-month contract period? 

Upon the expiry of 24 months from commencement date of your Package, your Package will be ceased. Should you wish to renew your subscription, please call our Customer Service Team at 6388 3838; or email us at circs@sph.com.sg for further instructions.
^Not inclusive of monthly delivery charges at $3/4/5, depending on your residential type

 

13. Can I combine this promotion with other discounts or offers?

No.
This promotion cannot be used in conjunction with any other promotions, discounts, voucher programmes, or retention offers.

 

14. Who do I contact on payment issues made via Grab?

Please contact Grab at Help Centre: https://help.grab.com/merchant/en-sg 

15. Who do I contact on subscription issues?

For news subscription enquiries, please contact our customer service team via call 6388 3838 or email circs@sph.com.sg

 

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