Subscription Promotion – ZBPE Malaysia Sep 2024
(Last updated on September 25, 2024)
1. This subscription promotion (“Promotion”) is administered by SPH Media Limited (“SPH”, “we”, “us”, or “our”), and is in respect of subscriptions to the Zaobao (ZB) Digital Personal Edition package (the “Package”). This promotion is only open to subscribers residing in Malaysia (as identified by your IP address).
2. Participation in this Promotion is subject to:
(a) the terms herein;
(b) the Standard Subscription Terms and Conditions found at https://subscribe.sph.com.sg/terms-and-conditions/ (“Standard T&Cs”); and
(collectively, the “T&Cs”)
In the event of any conflict or inconsistency among the T&Cs, the terms herein will take precedence, followed by the Standard T&Cs.
3. This promotion is valid during the period commencing from 1 October 2024 to 31 October 2024.
4. Under this promotion, you will be entitled to subscribe to the Zaobao Personal Edition Package at a promotional price of S$0.90 per month for the first twelve (12) months of your subscription. Thereafter, you will be charged S$4.80 per month (Usual Price S$9.90 per month) thereafter for your subscription. Subscribers will be charged in Singapore Dollars. Eligible subscribers may only enjoy this promotion once.
5. Your subscription to the Package will continue and be renewed automatically on a monthly basis until you expressly instruct us that you wish to cancel your subscription by providing us with at least 30 days’ prior notice. Unless we state otherwise, any renewal of your subscription will be on the prevailing subscription terms of the Package.
6. You may cancel your subscription to the Package at any time. Cancellation of your subscription will only be effective 30 days from the date of our receipt of your cancellation notice. You will not receive any refund of subscription fees paid for the current billing cycle, or any unused portion of your subscription, but you will continue to have the same access and subscriber benefits for the remainder of the current billing cycle.
7. You are eligible for this promotion if you reside in Malaysia (based on your IP address) and you do not have an existing ZB subscription with us registered to your email address. For the avoidance of doubt, you will not be eligible for this promotion whether your existing ZB subscription with us is under the Package or any other bundled packages (including those with a minimum subscription period). In addition, you will not be eligible for this promotion if you had terminated your previous ZB subscription within the 90 days prior to the date of your application for this promotion.
8. The date on which your subscription to the Package commences will vary depending on how you submit your application for your subscription:
(a) For applications received through our online subscription platforms, your subscription will commence on or around 2 working days after we receive your subscription application.
(b) For applications received through email or call-in, your subscription will commence on either 1st or 15th day of the upcoming month (subject to processing time of 7 – 9 working days)
9. To qualify for this promotion: (a) you must meet the eligibility criteria as described in these Specific T&Cs (including not falling within any of the prohibitions stated), and (b) we must receive your subscription application within the Promotion Period. Requests for extensions of the Promotion Period will not be entertained.
10. We have the right to determine your eligibility for the promotional price for the Package at our sole and absolute discretion and our decision thereon shall be final and binding. We reserve the right to terminate your subscription if we determine that any of the information you provided in your subscription application is not true or is in breach of the T&Cs.
11. Unless we express otherwise, you may not apply for this promotion in conjunction with any other promotions or premiums that we may be offering at the same time.
12. You may not participate in this Promotion in conjunction with other promotions and deals that we may be offering at the same time.
13. By subscribing for the Package under this Promotion, you agree and consent:
(a) to the terms of our privacy policy as amended from time to time, available at https://corporate.sph.com.sg/legal/sph_privacy.html ("Privacy Policy"), and the terms of the Privacy Policy are incorporated into the T&Cs by reference; and
(b) that we may collect, use, process and/or disclose your personal data to communicate with you for purposes relating to this Promotion, provide you with the Premium, marketing information on products and services we offer, and such other purposes we may reasonably deem appropriate, or for such purposes that you may have otherwise given your consent for.
14. We shall in no way be responsible or liable for any loss (including, without limitation, any indirect or consequential loss and damages for loss of profits, business interruption or loss of information), liability, expenses, claims and costs arising out of or in connection with the this Promotion or the Premium, including, but not limited to, any actual or alleged injury, damage, death or other consequences occurring to any person as a result, directly or indirectly, of the possession or use of the Premium whether claimed by reason of breach of warranty, negligence, product defect or otherwise, and regardless of the form in which any such claim is made, save for any liability that cannot be excluded by applicable laws (in which case that liability is limited to the extent allowed by applicable laws).
15. Any waiver given by us for a breach of any of the T&Cs by you shall not operate or be construed as a waiver of any other or subsequent breach on your part.
16. We may, at our sole and absolute discretion, vary, amend or revise the T&Cs and/or terminate or withdraw this Promotion at any time without prior notice.
17. The T&Cs shall be governed by and construed in accordance with the laws of the Republic of Singapore, and all persons who participate in this promotion shall be deemed to have agreed to submit to the exclusive jurisdiction of the courts of Singapore.
(Last updated on November 07, 2024)*
1. These Standard Subscription Terms and Conditions (“Standard Terms”) govern your subscription(s) to newspapers published by SPH Media Limited and its successors-in-title (“SPH Media”, “we”, “our” or “us”), regardless of the type of subscription and how you access your subscription. We may amend these Standard Terms from time to time by posting any amendments on our website, and you agree to be bound by these amendments.
Subscribing to our services
2. You must be 18 years old and above to subscribe to our services. If you are a child or ward below 18 years old (“child”), please get your parent or guardian to undertake the subscription. By subscribing to our services, you confirm that you are at least 18 years old and that you are:
(a) subscribing to and using our services for yourself;
(b) subscribing to and using our services for your company; or
(c) subscribing to our services as parent or guardian on behalf of a child who will be using our services. In this case, you agree to these Standard Terms both personally and on behalf of the child. You will be liable for your child’s acts and omissions when your child uses our services, so please ensure that your child observes these Standard Terms.
3. Your subscription may be subject to additional terms, such as when you sign up for a News Tablet subscription or when your subscription comes with a gift or premium (the “Additional Terms”). Any such Additional Terms will apply in addition to these Standard Terms. The Additional Terms will take priority over the Standard Terms if there is any conflict between the two.
4. The time we take to process and confirm your subscription will vary depending on how you are subscribing with us.
(a) If you are subscribing with us via our online subscription portal, we will confirm your subscription via email within 1 day from the time you submit your application.
(b) If you are subscribing with us via our other channels (including walk-ins, roadshows, application forms, phone, resellers), we will confirm your application within 3 to 7 working days from the time you submit your application.
If you do not have an email address, we will confirm your subscription via regular mail. This may take up to 4 to 6 working days.
Fees and payment
5. All subscription fees are due in advance unless otherwise stated. For example, if you are subscribed to a monthly subscription package, payment for the subscription fees for a particular month must be made at the start of that month. Subscription fees, once charged, are non-refundable.
6. You can choose to make payment for your subscription fees by credit card. We will typically debit your card at the start of each month (for monthly subscriptions) or each subscription year (for annual subscriptions).
(a) If we are unable to debit your card for any reason when your subscription fees are due, we may suspend or terminate your subscription in accordance with clause 13 below.
(b) If your credit card has expired, or if you wish to use a different credit card, you must notify us at least 14 days before your next subscription fee payment is due. You can do so either by contacting our Customer Experience Team at 6388 3838, or updating your credit card details online by logging in to your account.
7. In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Experience Team no later than fourteen (14) days from the date of the invoice/statement/records for us to investigate into the matter, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.
Delivery and suspension of delivery for print newspapers
8. If you have subscribed to print newspapers, a delivery fee will be charged for the delivery of the print newspapers. Delivery fees will vary depending on your residence, and will be charged per subscriber account per delivery address. Once charged, delivery fees are non-refundable.
9. We contract with external vendors to provide delivery of your newspapers to you. They may deliver your newspapers to your doorstep, or to your letterbox.
10. If you experience any issues of non-delivery of your newspapers, please contact our Customer Experience Team at 6388 3838 no later than 2 days after the date of the newspaper(s) in question, so that we can address the issue for you as soon as possible.
11. You may suspend the delivery of your print newspaper(s) temporarily (“Temporary Stop”) by submitting a request through the account management portal or by calling our Customer Experience Team at 6388 3838. Temporary Stop requests are subject to our discretion, and if approved, are offered to you on a goodwill basis.
(a) Any Temporary Stop requests must be submitted at least 3 working days (excluding Saturdays, Sundays and public holidays) before its intended start date.
(b) Each Temporary Stop requested for must be for a minimum period of 3 consecutive days and cannot exceed 30 consecutive days.
(c) If you are subscribed to a Print-only package, and your Temporary Stop request is approved, we may additionally offer you a refund or credit of your subscription fees for the duration of the Temporary Stop. No refund or credit will be offered to subscribers of All-in-One packages because you will continue to have access to digital editions of your subscribed publications.
12. Even if a Temporary Stop request is approved, we cannot guarantee that all delivery personnel will carry out Temporary Stop requests without error or at all. In such event, notwithstanding clause 11(c), you remain liable to pay for all newspapers delivered to you during any Temporary Stop period requested. We will not be liable for any loss or damage which you may suffer in connection with any continued delivery of newspaper(s) or any Temporary Stop request.
Cancellation and termination
13. If you wish to change or cancel your subscription, you must provide us with at least 30 days’ prior notice in one of the following ways:
(a) by calling our Customer Experience Team at 6388 3838;
(b) by emailing us at circs@sph.com.sg; or
(c) in writing and sent by post to “Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”.
If you cancel your subscription in the middle of your billing cycle, no refunds will be issued to you, but you will continue to have the same access and subscriber benefits for the remainder of the current billing cycle.
14. Your subscription may be subject to a minimum subscription period, such as when you sign up for a News Tablet subscription or if you receive a gift or premium with your subscription. If a minimum subscription period applies to your subscription:
(a) You will be liable for early termination fees and administrative fees if you terminate your subscription before the expiry of the applicable minimum subscription period. Details of these fees will be found in the Additional Terms for your subscription. Early termination fees, if chargeable, will be pro-rated against the portion of the minimum subscription period that has already elapsed and for which subscription fees have been paid.
(b) At the end of the applicable minimum subscription period, your subscription will automatically continue on the prevailing subscription terms and fee.
15. If we do not receive payment of your subscription fees on time for any reason, or if you breach any other terms and conditions for your subscription, then we may, without prejudice to our rights and remedies at law:
(a) recover any outstanding sums due from you;
(b) suspend your subscription; or
(c) terminate your subscription without further notice or obligation to you, and impose on you any applicable termination and administrative fees.
General matters
16. You confirm that the information provided in your subscription application form is true and correct at the point of application. If there are any changes to the information provided, you must inform us promptly by contacting our Customer Experience Team at 6388 3838, or updating your details online by logging in to your account.
17. By submitting your subscription application form, you hereby agree and consent to:
(a) the terms of our Privacy Policy which can be found at https://www.sph.com.sg/tnc/privacy as amended from time to time, and the terms of the Privacy Policy are incorporated into these Standard Terms by reference;
(b) us using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Media Privacy Policy which can be found at https://www.sph.com.sg/tnc/privacy and which may be amended from time to time; and
(c) the terms of our SPH Media Member Terms and Conditions which can be found at https://www.sph.com.sg/tnc/member as amended from time to time, and the terms of the SPH Media Member Terms and Conditions are incorporated into these Standard Terms by reference. You further agree that SPH Media’s decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the SPH Media Member Terms and Conditions, these Standard Terms shall prevail.
18. We have the right to vary subscription or delivery fees payable or any other term relating to your subscription from time to time upon giving you reasonable prior notice.
2024年11月07日更新
(PLEASE NOTE THAT THE CHINESE VERSION OF THE T&CS ARE PROVIDED FOR REFERENCE ONLY, AND THAT THE ENGLISH VERSION SHALL PREVAIL IN ANY EVENT OF INCONSISTENCY OR DISCREPANCY.）
（请注意此中文版本条款与条件仅供参考，如有任何与英文版本不符之处，请以英文版本为主。)
1. 标准订阅条款与条件（简称“标准条款”）适用于您向新报业媒体及其衍生公司（“SPH Media”、“我们”或“我们的”）订阅我们出版的报章，涵盖所有订阅配套以及访问方式。我们可能会通过网站随时更改、修改或修订标准条款，并且您同意受这些修订的约束。
订阅服务
2. 您须年满 18 岁或以上才能订阅我们的报刊。如果您是18岁以下的人士或被监护人（简称“儿童”），请让您的父母或监护人代替您订阅。只要您订阅报刊即表示您确认您已年满 18 岁并且您：
(a) 以个人身份使用和订阅和/或签订合约；
(b) 代表公司使用和订阅和/或签订合约；或者
(c) 作为未满18岁的订户之监护人或父母签订合约，在这种情况下，您同意以个人身份作为您孩子或被监护人受本标准条款的约束，并对您的孩子或被监护人在订阅和/或使用服务时的行为负责，并且您还同意确保您的孩子或被监护人遵守这些标准条款。
3. 当您订阅平板电子报配套或您的订阅配套有附带礼物或赠品时，您须遵守附加条款与条件（简称“附加条款”）。除了标准条款外，此类附加条款均适用。如果附加条款与标准条款之间存在任何冲突，则附加条款优先于标准条款。
4. 我们处理和确认您的订阅所需时间将根据您的订阅方式而有所不同。
(a) 如果您通过新报业媒体订阅网站订阅，我们将在您提交申请后 1 天内通过电子邮件确认您的订阅。
(b) 如果您通过我们的其他渠道（包括上门拜访、路演、申请表、电话、经销商）向我们订阅，我们将在您提交申请后 3 至 7 个工作日内确认您的申请。
如果您没有电子邮件地址，我们将通过普通邮件确认您的订阅。这可能需要 4 到 6 个工作日。
订阅费与付款
5. 除非另有说明，所有订阅费均需提前支付。例如，如果您订阅的是每月配套，则必须在该月月初支付当月的订阅费。订阅费一经收取，不予退还。
6. 您可以选择通过信用卡支付订阅费。我们通常会在每个月初（对于每月订阅）或每个订阅年初（对于每年订阅）从您的卡中扣款。
(a) 如果在您的订阅缴费到期时我们因任何原因无法从您的卡中扣款，我们可能会根据下文第 13 条暂停或终止您的订阅。
(b) 如果您的信用卡已过期，或者您希望使用其他信用卡，您必须在下一次订阅缴费期至少 14 天前通知我们。您可以拨打 6388 3838 联系我们的客户体验团队，或登录您的帐户在线更新您的信用卡信息。
7. 如果您的发票/报表/记录中的支付信息出现任何差异或不准确，您必须在发票/报表出具之日起十四 (14) 天内联系我们的客户体验团队，并提供记录以便我们调查此事，否则我们的记录将是您应收款项的最终版本，我们将不会受理与此相关的任何争议。
印刷版派送服务和暂停派报服务
8. 如果您订阅的是印刷版报刊，您需支付派报费用。派报费用将根据地址而有所差异，并且将根据订户账户和派送地址收取费用。一旦支付，派报费将不予退还。
9. 我们与供应商签订合约为您提供派报服务。他们可能会将您的报纸派送到您家门口或者信箱。
10. 如果您遇到任何报纸未能送达的问题，请在 2 天内致电 6388 3838 联系我们的客户体验团队，以便我们尽快为您解决问题。
11. 如果您想暂时中止报纸派送服务（简称“暂停派报”），您可以通过账户管理平台或致电 6388 3838 向我们的客户体验团队提交申请。暂停派报申请将经过我们的审核评估，视情况决定是否获批。
(a) 任何暂停派报申请必须在预定开始日期前至少 3 个工作日（不包括周六、周日和公众假期）内提交。
(b) 每次暂停派报必须至少连续 3 天，且不能超过连续 30 天。
(c) 如果您订阅了印刷版配套，并且您的暂停派报申请获得批准，我们可能会额外向您提供暂停派报期间订阅费用的退款或抵免。数码+印刷配套的订户则不会获得任何退款，因为在暂停派报期间您仍然可以阅读数码版报刊。
12. 即使“暂停派报”申请获得批准，我们也不能保证所有派报人员都会无误或完全执行“暂停派报”申请。在这种情况下，尽管有第 11(c) 条的规定，您仍有责任支付在暂停派报期间需支付的订阅费用。我们对于您因暂停派报或恢复派报而可能遭受的任何损失或损害，不承担任何责任。
取消和终止订阅
13. 如果您希望更改或取消订阅，您必须通过以下一种方式在至少 30 天前通知我们：
(a) 致电我们的客户体验团队 6388 3838；
(b) 发送电子邮件至 circs@sph.com.sg；或者
(c) 以书信形式邮寄至“Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”。
如果您在计费周期中取消订阅，我们不会向您退款，但您将在当前计费周期的剩余时间内继续享有相同的访问权限和订户权益。
14. 当您订阅平板电子报配套，或您的订阅配套有附带礼物或赠品时，您的订阅可能会受到最短订阅期的限制。如果您的订阅配套有最短订阅期：
(a) 如果您在适用的最短订阅期到期之前终止订阅，您将需要支付提前终止费和管理费。这些费用的详细信息可在附加条款中找到。如果有提前终止费用，此费用将根据已经履行的最短订阅期的比例计算，即已经支付了订阅费的部分。
(b) 在适用的最短订阅期结束后，您的订阅将自动按照现行订阅条款和费用继续。
15. 如果我们因任何原因未按时收到您的订阅费，或者您违反任何其他订阅条款与条件，那么我们可以在不损害我们的权利和法律补救措施的情况下：
(a) 追回您欠下的任何未付款项；
(b) 暂停您的订阅；或者
(c) 终止您的订阅，恕不另行通知，也不对您承担任何义务，并向您收取适用的终止费和管理费。
其他事项
16. 您确认您在订阅申请表中提供的信息在申请时真实且正确。如果所提供的信息有任何变更，您须致电 6388 3838 联系我们的客户体验团队，或通过登录您的帐户在线更新。
17. 通过提交您的订阅申请表，您特此同意：
(a) 我们的隐私政策条款可在 https://www.sph.com.sg/tnc/privacy 上找到，并会不时修订，隐私政策条款已引用并入标准条款中;
(b) 我们使用和披露您的个人数据是为了处理您的订阅申请并向您提供您所申请的产品和服务。这些目的已在新报业媒体隐私政策中列出，该政策可在 https://www.sph.com.sg/tnc/privacy 上找到，并且可能会不时修订；和
(c) 新报业媒体会员条款与条件（可在 https://www.sph.com.sg/tnc/member 上找到，并不时修订），以及新报业媒体会员条款与条件已经被引用并入标准条款。您进一步同意，新报业媒体对与您订阅相关的所有事项或争议以及任何附属事项（包括但不限于付款、交付、促销或资格要求）的决定对您而言是最终的和决定性的。如果这些标准条款与新报业媒体会员条款与条件发生冲突，则以标准条款为准。
18. 我们有权在向您发出合理的事先通知后，随时修改订阅费或派报费，或与您的订阅相关的任何其他条款。