Terms and Conditions - SPH Newspapers - Straits Times, Business Times, ZaoBao, Magazines

The Straits Times News Tablet Package Standard Terms and Conditions

(Last updated on January 15, 2024)

1. Participation in this subscription promotion is subject to the terms herein (the “Specific T&Cs”) and the Standard Subscription Terms and Conditions available above (the “General T&Cs” and, together with the Specific T&Cs, the “T&Cs”). In the event of any inconsistency between the General T&Cs and the Specific T&Cs, the Specific T&Cs shall prevail.

2. This promotion is for The Straits Times News Tablet Package (the “Package”) and is valid during the period commencing from 15 January 2024 to such date as may be determined by SPH Media Limited in its sole and absolute discretion (the “Promotion Period”), for persons in Singapore who agree to subscribe for, and maintain their subscription in respect of, the Package for a minimum subscription period of 24 months (the “Minimum Subscription Period”), subject to the terms and conditions set out herein. This promotion is not valid with other promotions and bundle deals.

3. Eligibility

This promotion is open to all Singapore citizens, Singapore permanent residents, and foreign workers who reside in Singapore and have work permits or passes which are valid for at least 24 months from the date of submission of the subscription application.

The following table additionally sets out the groups of subscribers who are eligible for this promotion, and how their subscriptions to the Package will take effect.

Eligible Subscribers	How your subscription will take effect
“New Subscribers”: Subscribers who do not have any subscriptions with SPH Media Limited	You will have a new subscription for the Package with SPH Media Limited
“Vendor Subscribers”: Subscribers who have an existing subscription plan for The Straits Times through a newspaper vendor	Your subscription with the news vendor will be converted into a direct subscription for the Package with SPH Media Limited.
“Existing Month-to-Month Subscribers”: Subscribers who have an existing subscription plan for The Straits Times which is renewed automatically on a monthly basis (“Existing Subscription Plan”)	You may elect to: (a) terminate your Existing Subscription Plan and subscribe for the Package, or (b) retain your Existing Subscription Plan and subscribe for the Package.
“Existing Term Subscribers”: Subscribers who have an existing subscription plan for The Straits Times (including The Straits Times News Tablet subscriptions) which is subject to a minimum subscription period (“Existing Term Contract”)	You may elect to: (a) retain your Existing Term Contract and subscribe to the Package, or (b) request for an early termination of your Existing Term Contract and subscribe to the Package.
“Renewing News Tablet Subscribers”: Subscribers who have an existing subscription plan for The Straits Times News Tablet which is subject to a minimum subscription period that is expiring (“Expiring News Tablet Contract”), and have been invited to renew their subscription	You may elect to: (a) renew your Expiring News Tablet Contract and subscribe to the Package for a new Samsung News Tablet Device, or (b) renew your Expiring News Tablet Contract for content-only without a new Samsung News Tablet Device.

Existing Month-to-Month Subscribers, Existing Term Subscribers, and Renewing News Tablet Subscribers are collectively referred to as “Existing Subscribers”.

4. For information on when your subscription to the Package will commence, please refer to the breakdown below:

Type of Subscriber	How / When You Subscribe	Commencement Date
New Subscribers	For applications received through our online subscription portal	Within 2 working days after we receive your application
New Subscribers	For applications received through phone	Either the 1st or 15th day of the next month (subject to a processing time of 7 to 9 working days)
Vendor Subscribers	For applications received from 1st to 15th of current month	Subscription with SPH Media Limited will commence on the 1st day of the next month
Vendor Subscribers	For applications received from 16th to 31st of current month	Subscription with SPH Media Limited will commence on the 1st day of the month after the next
Existing Subscribers	For applications received through our online subscription portal	Within 2 working days after we receive your application
Existing Subscribers	For applications received through phone	Either the 1st or 15th day of the next month (subject to a processing time of 7 to 9 working days)

5. To qualify for a Samsung News Tablet Device (“Device”):

5.1. you must take up a new subscription to the Package or add on to your existing subscription package in accordance with the T&Cs;

5.2. you agree to and shall maintain your subscription to the Package without any change to your subscription package for the entire duration of the Minimum Subscription Period (where “Minimum Subscription Period” is defined in paragraph 2 above to mean the period of 24 months) applicable to your subscription; and

5.3. your duly completed subscription application form must be received by SPH Media Limited during the Promotion Period.

6. SPH Media Limited has the right to determine your eligibility for this promotion at its sole and absolute discretion and its decision thereon shall be final and binding. Each subscriber is eligible to receive one Device per subscription.

7. The Package is as follows:

7.1 Minimum Period of Subscription

A Minimum Subscription Period of 24-months applies to all subscriptions to the Package. Subscribers who terminate their Package prior to the expiry of the 24 months will be subject to the early termination fees as specified in paragraph 15 below.

7.2 Subscription Fees

Subscribers to the Package under this promotion may opt for different modes of payment of their subscription fees, as set out in the table below.

Subscribers who opt to make monthly payments of their subscription fees for the Package (i.e. subscribers who choose the respective options (a) in the table below) shall be collectively referred to as “Recurring Subscribers”.

Subscribers who opt to make one-time payments of their subscription fees for the Package (i.e. subscribers who choose the respective options (b) in the table below) shall be collectively referred to as “One-time Payment Subscribers”.

Type of Subscriber	Device	Options for Payment of Subscription Fees
New Subscribers	Samsung Galaxy Tab S6 Lite (LTE)	(a) One-time upfront payment of $200; and monthly subscription fees of $29.90
		(b) One-time upfront payment of $917.60^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Monthly subscription fees of $29.90
		(b) One-time upfront payment of $717.60^
Vendor Subscribers	Samsung Galaxy Tab S6 Lite (LTE)	(a) One-time upfront payment of $200; and monthly subscription fees of $29.90
		(b) One-time upfront payment of $917.60^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Monthly subscription fees of $29.90
		(c) One-time upfront payment of $717.60^
Existing Month-to-Month Subscribers	Samsung Galaxy Tab S6 Lite (LTE)	(a) One-time upfront payment of $200; and monthly subscription fees of $29.90
		(b) One-time upfront payment of $917.60^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Monthly subscription fees of $29.90
		(b) One-time upfront payment of $717.60^
Existing Term Subscribers who retain their Existing Term Contract	Samsung Galaxy Tab S6 Lite (LTE)	(a) One-time upfront payment of $200; monthly subscriptions of $29.90 for the Package; and monthly subscription fees for the Existing Term Contract
		(b) One-time upfront payment of $917.60; and monthly subscription fees for the Existing Term Contract^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Monthly subscriptions of $29.90 for the Package; and monthly subscription fees for the Existing Term Contract
		(b) One-time upfront payment of $717.60; and monthly subscription fees for the Existing Term Contract^
Existing Term Subscribers who request for an early termination of their Existing Term Contract	Samsung Galaxy Tab S6 Lite (LTE)	(a) Payment of early termination fees for Existing Term Contract; one-time upfront payment of $200; and monthly subscription fees of $29.90
		(b) Payment of early termination fees for Existing Term Contract; and one-time upfront payment of $917.60^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Payment of early termination fees for Existing Term Contract; and monthly subscription fees of $29.90
		(b) Payment of early termination fees for Existing Term Contract; and one-time upfront payment of $717.60^
Renewing News Tablet Subscribers who renew their Expiring News Tablet Contract	Samsung Galaxy Tab S6 Lite (LTE)	(a) One-time upfront payment of $99; monthly subscriptions of $29.90 for the Package
		(b) One-time upfront payment of $816.60^
	Samsung Galaxy Tab A9+ (Wi-Fi)	(a) Monthly subscriptions of $29.90 for the Package
		(b) One-time upfront payment of $617.60^
Renewing News Tablet Subscribers who renew their Expiring News Tablet Contract for Content-Only	Samsung Galaxy Tab S6 Lite (LTE)	(a) Monthly subscriptions of $29.90 for the Package
	Samsung Galaxy Tab A9+ (Wi-Fi)	(b) Monthly subscriptions of $29.90 for the Package

^ One-time payment options are only available to subscribers who call in to our Customer Experience Team at 6388 3838.

8. SPH Media Limited has the right, in its sole and absolute discretion, to substitute the Device with another device of similar value.

9. Ownership

9.1. (Applicable only to Recurring Subscribers) All rights, title and interest in and to the Device shall pass to the Recurring Subscriber only upon (a) receipt by SPH Media Limited of full payment of the subscription fees and applicable Package fees for the contractual period of 24 months and (b) satisfaction of the configuration requirements under paragraph 10 below (the “Configuration Requirements”). Otherwise, subject to paragraph 11.1, SPH Media Limited retains all rights, title and interest in the Device provided to each Recurring Subscriber and the Recurring Subscriber agrees not to re-sell or assign his/her interest in the Device during such period. In the event that the Recurring Subscriber terminates the subscription to the Package before the expiry of the 24-month contractual period, the termination fees in paragraph 15 below shall apply.

9.2. (Applicable only to Recurring Subscribers) At the end of the 24-month contractual period and upon full payment of the subscription fees and applicable Package fees and provided that the Configuration Requirements are satisfied, the Device will be the sole and exclusive property of the Recurring Subscriber.

9.3. (Applicable to One-time Payment Subscribers) Subscribers who make payment of the subscription fees in respect of the Package via a one-time upfront payment and satisfy the Configuration Requirements shall own all rights, title and interest in the Device upon receipt of such one-time upfront payment by SPH Media Limited and satisfaction of the Configuration Requirements.

9.4. Notwithstanding that the ownership of Device may be transferred to you in accordance with the terms herein, each subscriber acknowledges and agrees that SPH Media Limited owns and retains all rights and interest, including all intellectual property rights, in respect of the KNOX programme.

10 Redemption

10.1 The Device must be redeemed by subscribers through (a) the news tablet redemption centres designated by SPH Media Limited or (b) the Home Delivery Service, in accordance with the instructions and terms as stated on the Gift Redemption Letter which you will receive within two (2) working days upon successful purchase of your subscription (for New Subscribers) or the date of commencement of your direct subscription with SPH Media Limited to the Package (for Vendor Subscribers and Existing Subscribers), provided that you satisfy all relevant eligibility criteria. Devices which are not redeemed by you within four (4) weeks of the date of the Gift Redemption Letter (or such other period stated in the letter) will be forfeited. In such an event, for the avoidance of doubt, your obligations under the terms herein (including, without limitation, your obligation to maintain your subscription for the Minimum Subscription Period) will continue to apply in full.

10.2. Each Device must be configured by SPH Media Limited, or an authorised personnel approved by SPH Media Limited, at the point of redemption. The Device will not be released to a subscriber until the KNOX programme is fully configured and installed in the Device.

10.3. Subscribers may not configure the Device and install the KNOX programme on their own. Should subscribers refuse to allow the Device to undergo the configuration in accordance with paragraph 10.2 above, subject to paragraph 10.4 below, they will be deemed to forfeit their subscription to the Package and a cancellation and refund will be processed within the next seven (7) working days.

10.4. Any Device, once unsealed and opened in accordance with the instructions and/or agreement of a subscriber, is deemed to be purchased and redeemed by the subscriber and the Package may not be cancelled and refunded. All terms stated above will apply with immediate effect and, if the Configuration Requirements are not satisfied, then the subscriber will be deemed to have terminated his / her subscription to the Package before the expiry of the Minimum Subscription Period and will accordingly have to pay SPH Media Limited the sums due under paragraph 16 below.

11. Loss and Damage

11.1. Subscribers shall assume and bear (a) the entire risk of loss and damage to the Device from any and every cause whatsoever and (b) any and all costs involved in repairing and/or replacing the Device on and from the time of redemption of the Device. No loss or damage to the Device or any part thereof shall impair any obligation of subscriber under the subscription, which shall continue in full force and effect through the term of the subscription contract.

11.2. In the event a subscriber loses the Device, he / she may make a written request for SPH Media Limited to remotely lock the Device and restrict access to the KNOX programme embedded within the Device.

12. Where the Device is offered by SPH Media Limited in connection with your subscription, the following additional terms apply:

(a) The Device is only available whilst stocks last; strictly no exchange is allowed after the subscription application is submitted to SPH Media Limited;

(b)You agree and acknowledge that no representations or warranties of any kind, implied, express or statutory, including, without limitation, the warranties of non-infringement of third party rights, title, merchantability, satisfactory quality or fitness for a particular purpose, are given by SPH Media Limited in respect of the Device. SPH Media Limited will not entertain any requests to issue any refund or grant an exchange in respect of any Device that is found to be faulty or not fit for use, or for any other reasons; and

(c) Device must be redeemed by subscribers in accordance with the instructions and terms as stated on the Gift Redemption Letter which you will receive within two working days upon successful purchase of your subscription (for New Subscribers) or the date of commencement of your direct subscription with SPH Media Limited to the Package (for Vendor Subscribers and Existing Subscribers), provided that you satisfy all relevant eligibility criteria. Devices which are not redeemed by you within four (4) weeks of the date of the Gift Redemption Letter (or such other period stated in the letter) will be forfeited. In such event, for the avoidance of doubt, your obligations under the terms herein (including, without limitation, your obligation to maintain your subscription for the Minimum Subscription Period) will continue to apply in full.

13. Home Delivery Service

13.1. Subscribers may opt to redeem the Devices through the home delivery service (the “Home Delivery Service”) for a fee of S$15 per Device (the “Home Delivery Fee”).

13.2. The service provider will arrange for the delivery within seven (7) working days from the date of purchase of the subscription. All queries to cancel or reschedule the appointment should be made directly to the Customer Experience Team.

13.3. There will be a maximum of three (3) delivery attempts. If, at the sole discretion of the service provider, all three (3) delivery attempts are unsuccessful, you will be charged an additional fee of S$15 per Device for any subsequent delivery attempts requested. There will be no refunds made for the delivery fees in respect of the unsuccessful delivery attempts.

14. Upon expiry of the Minimum Subscription Period, you agree that your subscription to the Package will continue in force on the then prevailing terms for such subscription until and unless you provide SPH Media Limited with notice in writing that you wish to terminate in accordance with the said terms. Upon termination of your subscription to the Package after the expiry of the Minimum Subscription Period, the KNOX programme embedded within your Device will be removed within a period of four (4) weeks.

(Only applicable in respect of subscribers who have an Existing Subscription Plan or Existing Term Contract at the time of subscription for the Package) For the avoidance of doubt, if there is any inconsistency between the terms and conditions of the subscriber’s existing subscription contract and the Specific T&Cs in respect of this Package, the Specific T&Cs shall prevail. If the subscriber’s Existing Term Contract contains a minimum subscription period and provides that termination fees will be payable in the event of termination before the expiry of the minimum subscription period under that Existing Term Contract, the subscriber shall be liable to pay all the applicable termination fees under the Existing Term Contract and/or under these Specific T&Cs (as the case may be), in the event that the subscription is terminated prior to the expiry of the respective minimum subscription periods under the subscriber’s Existing Term Contract and/or these Specific T&Cs.

15. Termination

15.1. If you terminate your subscription to the Package before the expiry of the Minimum Subscription Period for any reason whatsoever, or during the Minimum Subscription Period you fail to pay to SPH Media Limited any sums as and when due and SPH Media Limited exercises its rights under the Standard Terms to terminate your subscription, the following fees and charges shall also be due and payable by you to SPH Media Limited upon notice by SPH Media Limited:

(a) administrative fee of S$20; and

(b) early termination fees of S$600, if the Minimum Subscription Period is twenty-four (24) months.

15.2. For the avoidance of doubt, if you terminate your subscription to the Package before the expiry of the Minimum Subscription Period, the fees in this paragraph 15 shall be due and payable by you. In the event of a termination of a subscription to the Package before the expiry of the Minimum Subscription Period for any reason whatsoever, (a) all of the subscriber’s entitlements under the Package (including, without limitation, the Standard Product Warranty (as defined below)) will cease and (b) all amounts paid prior to the date of termination will be strictly non-refundable.

15.3. You may cancel your subscription to the Package at any time after the Minimum Subscription Period. However, you agree that your subscription to the Package will continue and be renewed automatically on a monthly or yearly basis (depending on the payment plan you select) until you expressly instruct us that you wish to cancel your subscription by providing us with at least 30 days’ prior notice in one of the following ways: (a) in writing and sent by post to “Customer Experience, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”; or (b) by calling our Customer Experience Team at 6388 3838; or (c) by emailing us at circs@sph.com.sg. If the minimum subscription period applicable to your subscription has not yet expired as at the date of such termination, the prevailing administrative, termination or other fees shall also be due and payable by you. Unless otherwise stated by SPH Media, any renewal of your subscription will be on the prevailing subscription terms.

16. Unless SPH Media Limited has stated expressly otherwise, each subscriber may only enjoy one Package at any time, which may not be applied in conjunction with any other promotions or offers. The subscriber acknowledges that the Device is provided in connection with the Package and undertakes not to sell, rent, lease and/or distribute the Device.

17. At any one time, there must not be more than two (2) existing SPH Media Limited news tablet packages (across all publications) that are tied to one (1) billing address. However, SPH Media Limited may, in its sole and absolute discretion, grant exceptions to the foregoing. Please contact the Customer Experience Team if you have any queries.

18. SPH Media Limited and/or our relevant service providers will verify your billing address at the point of redemption or, as the case may be, delivery of the Device. Your subscription will be terminated and you will not be entitled to redeem the Device if your billing address does not match your proof of residential address (as stated in your identification documents).

19. Warranty

19.1. The manufacturer of the Device provides a standard 12-month manufacturer product warranty (the “Standard Product Warranty”) in respect of the Device and the subscriber is required to register and activate the warranty online at stsub.sg/warranty.

19.2. In the event that the Device is spoiled or defective during the warranty period under the Standard Product Warranty, the subscriber is responsible for bringing the Device and original redemption letter back to one of the service centres stated in the Gift Redemption Acknowledgement Letter. More information about standard warranty coverage to the Device can be found at stsub.sg/warranty; in the meantime, subscribers will be able to access publication(s) on www.straitstimes.com and have concurrent access to The Straits Times mobile application on one device. The subscriber agrees to bear all costs and expenses incurred in connection with the repair or replacement of the Device at any and all times.

19.3. All matters relating to the Standard Product Warranty are solely between the subscriber and the manufacturer and SPH Media Limited will not be responsible for any discrepancies or changes (if any) in respect of the foregoing. SPH Media Limited will also not be liable for any direct or indirect claims, actions, demands or complaints, or any liabilities, judgments, compounds, penalties, losses, costs, damages, expenses, personal injury or death in connection with the Standard Product Warranty.

19.4. In the event that the Device is lost or if you wish to replace the Device for any other reason, please contact SPH Media Limited directly at 6388 3838 to purchase a new Device. The SPH Media Limited Tab application and KNOX programme are only available on Samsung tablets issued by SPH Media Limited and/or its authorised agents and service centres. SPH Media Limited and/or its authorised agents and service centres will not be able to configure a tablet or device purchased through other channels, to include the SPH Media Limited Tab application and KNOX programme on such tablet or device.

20. By subscribing for the Package, you agree and consent to the terms of our privacy policy as amended from time to time, available at https://corporate.sph.com.sg/legal/sph_privacy.html (“Privacy Policy”), and the terms of the Privacy Policy are incorporated into these Specific T&Cs by reference.

21. Subject to applicable laws, by subscribing for the Package, you further agree and consent:

21.1. that SPH Media Limited and its related corporations shall have the right to manage features of the KNOX programme embedded within your Device, which includes, but is not limited to, the ability to: (a) make modifications and changes remotely to the configuration, deployment and management of the Device’s interface, graphics, audio clips, editorial content, images and/or videos, and the scripts and software used to implement the KNOX programme; (b) remotely install applications (including applications from SPH Media Limited and its related corporations and/or other third parties) on the Device; (c) make modifications and changes remotely to the wallpaper and lock screen image of the Device; and (d) send you advertisements, marketing information and other communications through alerts, push notifications or in any other form or media on your Device at any time and from time to time. If, during the Minimum Subscription Period, you fail to pay to SPH Media Limited any sums as and when due, you consent and agree for SPH Media Limited to remotely lock your Device and restrict access to the KNOX programme embedded within the Device.

21.2. to SPH Media Limited and its related corporations, collecting, using and disclosing diagnostic, technical, usage and other related data or information, including, but not limited to, unique system or hardware identifiers and information about your Device, that is gathered periodically in an anonymised form in order to improve SPH Media Limited’s products and services, facilitate the provision of software updates, product support and for the purposes set out in the Privacy Policy.

The provisions of these paragraphs 20 and 21 shall also constitute your consent for the purpose of the provisions of the Spam Control Act 2007, Computer Misuse Act 1993 and other applicable law, unless otherwise notified in writing by you in the procedure as determined by SPH Media Limited from time to time, including as may be described in the Privacy Policy.

22. SPH Media Limited and its related corporations shall in no way be responsible or liable for any loss (including, without limitation, any indirect or consequential loss and damages for loss of profits, business interruption or loss of information), liability, expenses, claims and costs arising out of or in connection with the Device, including, but not limited to, any actual or alleged injury, damage, death or other consequences occurring to any person as a result, directly or indirectly, of the possession or use of the Device whether claimed by reason of breach of warranty, negligence, product defect or otherwise, and regardless of the form in which any such claim is made, save for any liability that cannot be excluded by applicable laws (in which case that liability is limited to the extent allowed by applicable laws).

23. SPH Media Limited may, at its sole and absolute discretion, vary, amend or revise the Specific T&Cs and/or terminate or withdraw this promotion at any time without prior notice.

Standard Subscription Terms and Conditions

(Last updated on November 07, 2024)*

1. These Standard Subscription Terms and Conditions (“Standard Terms”) govern your subscription(s) to newspapers published by SPH Media Limited and its successors-in-title (“SPH Media”, “we”, “our” or “us”), regardless of the type of subscription and how you access your subscription. We may amend these Standard Terms from time to time by posting any amendments on our website, and you agree to be bound by these amendments.

Subscribing to our services

2. You must be 18 years old and above to subscribe to our services. If you are a child or ward below 18 years old (“child”), please get your parent or guardian to undertake the subscription. By subscribing to our services, you confirm that you are at least 18 years old and that you are:

(a) subscribing to and using our services for yourself;

(b) subscribing to and using our services for your company; or

(c) subscribing to our services as parent or guardian on behalf of a child who will be using our services. In this case, you agree to these Standard Terms both personally and on behalf of the child. You will be liable for your child’s acts and omissions when your child uses our services, so please ensure that your child observes these Standard Terms.

3. Your subscription may be subject to additional terms, such as when you sign up for a News Tablet subscription or when your subscription comes with a gift or premium (the “Additional Terms”). Any such Additional Terms will apply in addition to these Standard Terms. The Additional Terms will take priority over the Standard Terms if there is any conflict between the two.

4. The time we take to process and confirm your subscription will vary depending on how you are subscribing with us.

(a) If you are subscribing with us via our online subscription portal, we will confirm your subscription via email within 1 day from the time you submit your application.

(b) If you are subscribing with us via our other channels (including walk-ins, roadshows, application forms, phone, resellers), we will confirm your application within 3 to 7 working days from the time you submit your application.

If you do not have an email address, we will confirm your subscription via regular mail. This may take up to 4 to 6 working days.

Fees and payment

5. All subscription fees are due in advance unless otherwise stated. For example, if you are subscribed to a monthly subscription package, payment for the subscription fees for a particular month must be made at the start of that month. Subscription fees, once charged, are non-refundable.

6. You can choose to make payment for your subscription fees by credit card. We will typically debit your card at the start of each month (for monthly subscriptions) or each subscription year (for annual subscriptions).

(a) If we are unable to debit your card for any reason when your subscription fees are due, we may suspend or terminate your subscription in accordance with clause 13 below.

(b) If your credit card has expired, or if you wish to use a different credit card, you must notify us at least 14 days before your next subscription fee payment is due. You can do so either by contacting our Customer Experience Team at 6388 3838, or updating your credit card details online by logging in to your account.

7. In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Experience Team no later than fourteen (14) days from the date of the invoice/statement/records for us to investigate into the matter, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.

Delivery and suspension of delivery for print newspapers

8. If you have subscribed to print newspapers, a delivery fee will be charged for the delivery of the print newspapers. Delivery fees will vary depending on your residence, and will be charged per subscriber account per delivery address. Once charged, delivery fees are non-refundable.

9. We contract with external vendors to provide delivery of your newspapers to you. They may deliver your newspapers to your doorstep, or to your letterbox.

10. If you experience any issues of non-delivery of your newspapers, please contact our Customer Experience Team at 6388 3838 no later than 2 days after the date of the newspaper(s) in question, so that we can address the issue for you as soon as possible.

11. You may suspend the delivery of your print newspaper(s) temporarily (“Temporary Stop”) by submitting a request through the account management portal or by calling our Customer Experience Team at 6388 3838. Temporary Stop requests are subject to our discretion, and if approved, are offered to you on a goodwill basis.

(a) Any Temporary Stop requests must be submitted at least 3 working days (excluding Saturdays, Sundays and public holidays) before its intended start date.

(b) Each Temporary Stop requested for must be for a minimum period of 3 consecutive days and cannot exceed 30 consecutive days.

(c) If you are subscribed to a Print-only package, and your Temporary Stop request is approved, we may additionally offer you a refund or credit of your subscription fees for the duration of the Temporary Stop. No refund or credit will be offered to subscribers of All-in-One packages because you will continue to have access to digital editions of your subscribed publications.

12. Even if a Temporary Stop request is approved, we cannot guarantee that all delivery personnel will carry out Temporary Stop requests without error or at all. In such event, notwithstanding clause 11(c), you remain liable to pay for all newspapers delivered to you during any Temporary Stop period requested. We will not be liable for any loss or damage which you may suffer in connection with any continued delivery of newspaper(s) or any Temporary Stop request.

Cancellation and termination

13. If you wish to change or cancel your subscription, you must provide us with at least 30 days’ prior notice in one of the following ways:

(a) by calling our Customer Experience Team at 6388 3838;

(b) by emailing us at circs@sph.com.sg; or

(c) in writing and sent by post to “Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”.

If you cancel your subscription in the middle of your billing cycle, no refunds will be issued to you, but you will continue to have the same access and subscriber benefits for the remainder of the current billing cycle.

14. Your subscription may be subject to a minimum subscription period, such as when you sign up for a News Tablet subscription or if you receive a gift or premium with your subscription. If a minimum subscription period applies to your subscription:

(a) You will be liable for early termination fees and administrative fees if you terminate your subscription before the expiry of the applicable minimum subscription period. Details of these fees will be found in the Additional Terms for your subscription. Early termination fees, if chargeable, will be pro-rated against the portion of the minimum subscription period that has already elapsed and for which subscription fees have been paid.

(b) At the end of the applicable minimum subscription period, your subscription will automatically continue on the prevailing subscription terms and fee.

15. If we do not receive payment of your subscription fees on time for any reason, or if you breach any other terms and conditions for your subscription, then we may, without prejudice to our rights and remedies at law:

(a) recover any outstanding sums due from you;

(b) suspend your subscription; or

(c) terminate your subscription without further notice or obligation to you, and impose on you any applicable termination and administrative fees.

General matters

16. You confirm that the information provided in your subscription application form is true and correct at the point of application. If there are any changes to the information provided, you must inform us promptly by contacting our Customer Experience Team at 6388 3838, or updating your details online by logging in to your account.

17. By submitting your subscription application form, you hereby agree and consent to:

(a) the terms of our Privacy Policy which can be found at https://www.sph.com.sg/tnc/privacy as amended from time to time, and the terms of the Privacy Policy are incorporated into these Standard Terms by reference;

(b) us using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Media Privacy Policy which can be found at https://www.sph.com.sg/tnc/privacy and which may be amended from time to time; and

(c) the terms of our SPH Media Member Terms and Conditions which can be found at https://www.sph.com.sg/tnc/member as amended from time to time, and the terms of the SPH Media Member Terms and Conditions are incorporated into these Standard Terms by reference. You further agree that SPH Media’s decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the SPH Media Member Terms and Conditions, these Standard Terms shall prevail.

18. We have the right to vary subscription or delivery fees payable or any other term relating to your subscription from time to time upon giving you reasonable prior notice.