Subscription promotion - The Straits Times One Digital Malaysia Offer Terms and Conditions

(Last updated 1st Oct 2021)

1. The terms herein (the "Specific T&Cs") apply in addition to our Standard Subscription Terms and Conditions (the "General T&Cs" and, together with the Specific T&Cs, the "T&Cs"). In the event of any conflict or inconsistency between the General T&Cs and the Specific T&Cs, the Specific T&Cs will prevail.

2. This promotion is for our Straits Times (ST) One Digital subscription package (“the Package”), and is available for subscribers in Malaysia (as identified by their respective IP addresses) during the period commencing from 12 October 2021 to such date specified by SPH Media Limited, in its sole and absolute discretion (the "Promotion Period"). It is not valid with other promotions and bundle deals.

3. Under this promotion, eligible subscribers will, subject to the T&Cs, be entitled to subscribe for the Package at a promotional price of SGD$0.90 per month for the first twelve (12) months of their subscription to the Package. Thereafter, the subscribers will be charged SGD$4.80 per month for their subscription to the Package. Subscribers will be charged in Singapore Dollars. Eligible subscribers may only enjoy this promotion once.

4. You may cancel your subscription to the Package at any time. If we receive your notification to cancel before the second last day of the month, we will stop charging your account from the next month onwards, and your access to content under the Package will continue for the remainder of the month that you had notified us to cancel. However, if we receive your notification to cancel on or after the second last day of the month, we will stop charging your account from the following month onwards, and your access to content under the Package will continue for the remainder of the month that you had notified us to cancel, through to the end of the next month. You agree that your subscription to the Package will continue and be renewed automatically on a monthly basis until you expressly instruct us that you wish to cancel your subscription as provided above.

5. Only new subscribers (i.e. those who do not have an existing subscription for the Straits Times registered to their email address) are eligible for this promotion. For the avoidance of doubt, ST subscribers with a minimum subscription period, or subscribers of the Package and/or any other bundle package are not eligible for this promotion. In addition, ST subscribers who have terminated their subscriptions in the past 90 days are also not eligible for this promotion.

6. For information on when your subscription to the Package will commence, please refer to the following:

a. For applications received through the SPH Media Limited subscription platform, subscription in respect of the Package will commence on or around 2 working days after the subscription application is received by SPH Media Limited.
b. For applications received through email or call-in, subscription will commence either 1st or 15th day of the upcoming month (subject to processing time of 7 – 9 working days)

7. To qualify for the above-stated promotional price, you must (a) be a new subscriber, and (b) your duly completed subscription application form must be received by SPH Media Limited within the Promotion Period. Requests for extensions of the Promotion Period will not be entertained, and applications for subscriptions received by SPH Media Limited after the Promotion Period will not qualify. SPH Media Limited has the right to determine your eligibility for the promotional price for the Package at its sole and absolute discretion and its decision thereon shall be final and binding.

8. Unless SPH Media Limited has stated expressly otherwise, each subscriber may only enjoy one promotional or premium offer at any time.

9. SPH Media Limited may, at its sole and absolute discretion, vary, amend or revise the T&Cs (including, without limitation, the prices for the Package) and/or terminate or withdraw this promotion at any time without prior notice.

10. The T&Cs shall be governed by and construed in accordance with the laws of the Republic of Singapore, and all persons who participate in this promotion shall be deemed to have agreed to submit to the non-exclusive jurisdiction of the courts of Singapore.

Standard Subscription Terms and Conditions

(Last updated on November 17, 2023)*

 

1. These Standard Subscription Terms and Conditions (“Standard Terms”) govern your subscription(s) to newspapers published by SPH Media Limited and its successors-in-title (“SPH Media”, “we”, “our” or “us”), regardless of the type of subscription and how you access your subscription. We may amend these Standard Terms from time to time by posting any amendments on our website, and you agree to be bound by these amendments.

 

Subscribing to our services

2. You must be 18 years old and above to subscribe to our services. If you are a child or ward below 18 years old (“child”), please get your parent or guardian to undertake the subscription. By subscribing to our services, you confirm that you are at least 18 years old and that you are:

(a) subscribing to and using our services for yourself;

(b) subscribing to and using our services for your company; or

(c) subscribing to our services as parent or guardian on behalf of a child who will be using our services. In this case, you agree to these Standard Terms both personally and on behalf of the child. You will be liable for your child’s acts and omissions when your child uses our services, so please ensure that your child observes these Standard Terms.

3. Your subscription may be subject to additional terms, such as when you sign up for a News Tablet subscription or when your subscription comes with a gift or premium (the “Additional Terms”). Any such Additional Terms will apply in addition to these Standard Terms. The Additional Terms will take priority over the Standard Terms if there is any conflict between the two.

4. The time we take to process and confirm your subscription will vary depending on how you are subscribing with us.

(a) If you are subscribing with us via our online subscription portal, we will confirm your subscription via email within 1 day from the time you submit your application.

(b) If you are subscribing with us via our other channels (including walk-ins, roadshows, application forms, phone, resellers), we will confirm your application within 3 to 7 working days from the time you submit your application.

If you do not have an email address, we will confirm your subscription via regular mail. This may take up to 4 to 6 working days.

 

Fees and payment

5. All subscription fees are due in advance unless otherwise stated. For example, if you are subscribed to a monthly subscription package, payment for the subscription fees for a particular month must be made at the start of that month. Subscription fees, once charged, are non-refundable.

6. You can choose to make payment for your subscription fees by credit card. We will typically debit your card at the start of each month (for monthly subscriptions) or each subscription year (for annual subscriptions).

(a) If we are unable to debit your card for any reason when your subscription fees are due, we may suspend or terminate your subscription in accordance with clause 13 below.

(b) If your credit card has expired, or if you wish to use a different credit card, you must notify us at least 14 days before your next subscription fee payment is due. You can do so either by contacting our Customer Experience Team at 6388 3838, or updating your credit card details online by logging in to your account.

7. In the event of any discrepancies or inaccuracies in your invoice/statement/records relating to the payment for your subscription, you must notify us promptly by contacting our Customer Experience Team no later than fourteen (14) days from the date of the invoice/statement/records for us to investigate into the matter, otherwise our records shall be conclusive of the amounts due from you and we will not entertain any disputes in relation to the same.

 

Delivery and suspension of delivery for print newspapers

8. If you have subscribed to print newspapers, a delivery fee will be charged for the delivery of the print newspapers. Delivery fees will vary depending on your residence, and will be charged per subscriber account per delivery address. Once charged, delivery fees are non-refundable.

9. We contract with external vendors to provide delivery of your newspapers to you. They may deliver your newspapers to your doorstep, or to your letterbox.

10. If you experience any issues of non-delivery of your newspapers, please contact our Customer Experience Team at 6388 3838 no later than 2 days after the date of the newspaper(s) in question, so that we can address the issue for you as soon as possible.

11. You may suspend the delivery of your print newspaper(s) temporarily (“Temporary Stop”) by submitting a request through the following link: https://subscribe.sph.com.sg/temporary-stop/. Temporary Stop requests are subject to our discretion, and if approved, are offered to you on a goodwill basis.

(a) Any Temporary Stop requests must be submitted at least 3 working days (excluding Saturdays, Sundays and public holidays) before its intended start date.

(b) Each Temporary Stop requested for must be for a minimum period of 3 consecutive days and cannot exceed 30 consecutive days.

(c) If you are subscribed to a Print-only package, and your Temporary Stop request is approved, we may additionally offer you a refund or credit of your subscription fees for the duration of the Temporary Stop. No refund or credit will be offered to subscribers of All-in-One packages because you will continue to have access to digital editions of your subscribed publications.

12. Even if a Temporary Stop request is approved, we cannot guarantee that all delivery personnel will carry out Temporary Stop requests without error or at all. In such event, notwithstanding clause 11(c), you remain liable to pay for all newspapers delivered to you during any Temporary Stop period requested. We will not be liable for any loss or damage which you may suffer in connection with any continued delivery of newspaper(s) or any Temporary Stop request.

 

Cancellation and termination

13. If you wish to change or cancel your subscription, you must provide us with at least 30 days’ prior notice in one of the following ways:

(a) by calling our Customer Experience Team at 6388 3838;

(b) by emailing us at circs@sph.com.sg; or

(c) in writing and sent by post to “Customer Experience Team, Consumer Division, SPH Media Ltd, 1000 Toa Payoh North Annexe Level 6, News Centre, Singapore 318994”.

If you cancel your subscription in the middle of your billing cycle, no refunds will be issued to you, but you will continue to have the same access and subscriber benefits for the remainder of the current billing cycle.

14. Your subscription may be subject to a minimum subscription period, such as when you sign up for a News Tablet subscription or if you receive a gift or premium with your subscription. If a minimum subscription period applies to your subscription:

(a) You will be liable for early termination fees and administrative fees if you terminate your subscription before the expiry of the applicable minimum subscription period. Details of these fees will be found in the Additional Terms for your subscription. Early termination fees, if chargeable, will be pro-rated against the portion of the minimum subscription period that has already elapsed and for which subscription fees have been paid. 

(b) At the end of the applicable minimum subscription period, your subscription will automatically continue on the prevailing subscription terms and fee.

15. If we do not receive payment of your subscription fees on time for any reason, or if you breach any other terms and conditions for your subscription, then we may, without prejudice to our rights and remedies at law:

(a) recover any outstanding sums due from you;

(b) suspend your subscription; or

(c) terminate your subscription without further notice or obligation to you, and impose on you any applicable termination and administrative fees.

 

General matters

16. You confirm that the information provided in your subscription application form is true and correct at the point of application. If there are any changes to the information provided, you must inform us promptly by contacting our Customer Experience Team at 6388 3838, or updating your details online by logging in to your account.

17. By submitting your subscription application form, you hereby agree and consent to:

(a) the terms of our Privacy Policy which can be found at https://www.sph.com.sg/legal/sph_privacy.htmlas amended from time to time, and the terms of the Privacy Policy are incorporated into these Standard Terms by reference;

(b) us using and disclosing your personal data for the purposes of processing your subscription application and to provide you with the products and services you have requested. These purposes are set out in the SPH Media Privacy Policy which can be found at https://www.sph.com.sg/legal/sph_privacy.htmland which may be amended from time to time; and

(c) the terms of our SPH Media Member Terms and Conditions which can be found at https://www.sph.com.sg/legal/member_conditions.htmlas amended from time to time, and the terms of the SPH Media Member Terms and Conditions are incorporated into these Standard Terms by reference. You further agree that SPH Media’s decision on all matters or disputes relating to or in connection with your subscription and any matters ancillary thereto (including without limitation payment, delivery, promotions or eligibility requirements) are final and conclusive on you. In the event of conflict between these Standard Terms and the SPH Media Member Terms and Conditions, these Standard Terms shall prevail.

18. We have the right to vary subscription or delivery fees payable or any other term relating to your subscription from time to time upon giving you reasonable prior notice.

19. For more details on subscription matters, please refer to subscribe.sph.com.sg