1. Does this package come with a print copy delivered to my home?
   No, this is a digital subscription to The Straits Times, and no print copies are included.
2. How do I know if I am eligible for this promotion?
   Please refer to the following table to check your eligibility.All new and vendor subscribers (currently paying cash to the vendor who delivers papers to your doorstep) are eligible.Existing subscribers who are not currently on a contract can either (1) replace their current subscription with the News Tablet Package or (2) add the News Tablet Package to their existing subscription for an additional $19.90/month (regular price for the News Tablet Package is $24.90/month).Existing subscribers who are still on a contract can add the News Tablet Package to their existing subscription for an additional $24.90/month. 

   New and Vendor subscribers

   	New subscribers		Vendor subscribers^
   How to subscribe	Subscribe at stsub.sg/tablet	Leave your details at stsub.sg/subscribe	Leave your details at stsub.sg/subscribe
   News Tablet Package ($24.90/month)	✓		✓
   News Tablet + ST Basic Digital Package ($34.80/month)		✓	✓
   News Tablet + ST All-Digital Package ($49.80/month)		✓	✓
   News Tablet + ST All-Digital+Print Package ($49.80*/month)		✓	✓
   News Tablet + ST Print Package ($49.80*/month)		✓	✓

   ^Currently paying cash to the vendor who delivers papers to your doorstep *Not Inclusive of monthly delivery charges of $3/$4/$5 depending on your address 

   Existing subscribers

   	Existing subscribers with contract who want to add on to their existing subscription	Existing subscribers without contract
   News Tablet Package ($24.90/month)	✓
   Add on the News Tablet Package to my current ST subscription (+$19.90/month)		✓ (Leave your details at stsub.sg/subscribe)
   Replace my current ST subscription with the News Tablet Package ($24.90/month)		✓

3. Can I bundle the News Tablet with another Straits Times subscription?
   Absolutely! You receive $5 off your subscription package when you bundle your News Tablet with any other Straits Times package. The total number of concurrent access is the sum of what is given for the 2 subscriptions. Leave us your contact details at stsub.sg/subscribe to start your bundle now!

   Bundled Package	Price
   News Tablet + ST Basic Digital	$34.80/month
   News Tablet + ST All-Digital	$49.80/month
   News Tablet + ST All-Digital+Print	$49.80*/month

   *Not Inclusive of monthly delivery charges of $3/$4/$5 depending on your address

4. When will the charging for my subscription begin?
   Your subscription will officially start 2 working days from the date of your purchase. Your first payment will occur on the day you purchase your subscription and will cover the first period of your subscription from your official subscription start date. This is illustrated in the table below for a subscription purchased on June 1:

   		Monthly recurring
   First payment	When will I be charged?	Upon purchase of subscription
   	How much will I be charged?	Subscription fees for the first month, i.e. June 3, 2020 to June 30, 2020
   Second payment	When will I be charged?	July 1, 2020
   	How much will I be charged?	Subscription fees for the second month, i.e. July 1, 2020 to July 31, 2020

5. Can I start reading The Straits Times even before collecting my New Tablet?
   Yes, you will be able to enjoy full access to The Straits Times website and app from the day of your subscription. This access will be complimentary until the official start date of your subscription. Simply log on to straitstimes.com or The Straits Times app with your account details to start reading.
6. How many concurrent access do I get with this subscription?
   Other than the pre-loaded SPH Tab app that can only be accessed via the Samsung tablet,
   you also get 1 access to the ST website and 1 access to the ST app. If you are bundling the ST News Tablet subscription with another ST package, the total number of concurrent access is the sum of what is given for the 2 subscriptions. For example, if you are subscribed to the News Tablet + ST All-Digital bundle, you will get access to the SPH Tab app, 2 concurrent access to the ST website, and 5 concurrent access to the ST app.
7. How do I make payment?
   You can make payment at the subscription Checkout page. We accept various credit card payments.
8. What happens if I want to terminate my subscription after the contract expires?
   All subscriptions are contracted on a 30-month basis, but recurring billing will continue after your contract expires. If you wish to terminate your subscription after your contract term ends, you can email circs@sph.com.sg and our Customer Service team will assist you.

1. How can I redeem my tablet?

There are 2 ways of redeeming your tablet. You can select your preferred way of redemption during the checkout process.

A. Self collection (By Appointment Only)
In line with the government’s safe distancing measures, kindly note that the self-collection at the Redemption Centre is by appointment only. We seek your cooperation and understanding to ensure the safety of our customers.

Book your appointment here:
stsub.sg/booking

Where to collect:
Mojito Redemption Centre, Plaza Singapura,
68 Orchard Road, #04-60/61, Singapore 238839

Operating Hours:
12pm – 8pm (Daily). Closed on Public Holidays

Contact Number:
6534 8095

B. Home Delivery (+$15)

Home delivery is available with a delivery fee of $15.
Please expect a lead time of up to 2 weeks from the date of purchase of your subscription.

For more details on the home delivery service, please refer to the following section.

1. Will I be able to schedule a specific delivery time (e.g 12pm)?
   No, you will unfortunately not be able to indicate your preferred timing.The News Tablet will be delivered from Mon – Sat (9am – 10pm).
2. What if I am not around during the time of delivery?
   There will be a maximum of two (2) additional attempts to redeliver the tablet to you in the next 7 days. You can also reschedule with the courier by calling their hotline at 6602 8271 between 9am – 10pm, Mon – Sat for a convenient time for you.
3. Can I make arrangements for the tablet to be left in my letterbox, riser, etc.?
   No. To ensure the safety of your device, the subscriber will need to be present to receive the tablet and acknowledge the receipt through his/her signature. Our delivery personnel will need to verify your NRIC to match the billing address stated in the redemption letter before we release the tablet.
4. Can someone else receive the delivery for me?
   Yes, you can authorise someone else to receive the tablet on your behalf. Simply sign off on the authorisation form via stsub.sg/authorise, and show it to the courier at the point of redemption for verification. Do note that you will also be required to present the original or photocopies of your identity cards (both you and the person you are authorising) during the collection, for verification purposes. We will not be collecting the photocopies.
5. Will I get help to configure my tablet or will I have to do it myself?
   The tablet will be opened and configured prior to the delivery. Please be assured that all tablets will be securely handled by our appointed courier who will ensure that the tablet is delivered in the best condition to your doorstep.
6. How do I change my contact details or address for the home delivery, if necessary?
   If there is a change in your address and/or contact details, please contact our customer service team at 6388 3838.
7. I have already purchased the subscription and opted in for delivery, what can I expect next?
   You should receive an SMS from SPH within 7 working days from the day of your subscription. On the day of delivery, you will receive an SMS or call from SPH before the delivery is made. If you do not receive the SMS from SPH within 7 working days, please contact our customer service team at 6388 3838.

1. Help! I can’t seem to log in or access the app.
   The App comes with an auto-login function so you only need to login to your account for the first time. If you experience any difficulties in logging in, go to the top right corner of your browser window to open the Settings menu. Tap on Refresh Login under the Services section.
2. I forgot my password.
   You can reset your password at stsub.sg/reset.
3. I need help with using the SPH Tab (News Tablet) App.
   There is an in-app tutorial flow which you can activate to bring you through the app’s features. Tap on the icon at the top right corner of your browser window and select Show Tutorial to activate this.

1. Does the tablet support a SIM card?
   No, but you can connect to Wi-Fi on the tablet to access the internet.
2. Can I download other apps and read email on my tablet?
   Yes, absolutely! You can download any other apps on your tablet, read your email, and use the browser, just like you would on a regular tablet.
3. Can I change the lock screen and wallpaper on my tablet?
   During the period of your subscription with us, the SPH Tab app, lock screen and wallpaper will be managed by SPH for the purposes of ensuring a seamless and interactive reading experience for you. This allows us to automatically load each day’s e-paper into your app for your reading convenience. To find out more about the terms and conditions regarding the management of your device, please refer to point 17 in our T&Cs.
4. Does the tablet come with an S pen?
   No, the tablet does not come with an S pen.